Community Engagement Manager

We’re building a caring community where seniors can make themselves at home.

Calgary Heritage Housing (CHH) has been a respected steward of local Alberta government-subsidized seniors housing for nearly four decades. Our focus is on seniors who are capable of independent living. Beyond our role as landlord/property manager of 14 Calgary properties, we strive to enhance our seniors’ quality of life and help prolong their ability to live independently. We currently have an immediate opening for a full time position:

Community Engagement Manager

The Community Engagement Manager is responsible for leading our Life Enrichment programs, volunteer engagement, resident ambassador initiatives, and fund development efforts. The Community Engagement Manager will be responsible for developing a detailed plan, and overseeing day-to-day execution in these four key areas, ensuring that our programs deliver impactful and meaningful experiences for our residents.

Key Responsibilities

Life Enrichment Program Development & Management:

- Establish and maintain a written Life Enrichment Program Plan, including definitions and measurement of event and program success, schedule of proactive CHH-led events, tenant-led events, and in-house services. Programs should include:
- Wellness Activities: Provide opportunities for residents to engage in physical activity through low-impact exercises, such as yoga, tai chi, and group walks.
- Educational Programming: In partnership with our Tenant Support team, coordinate speakers and workshops on topics such as cybercrime, nutrition, and health, and creating opportunities for continuous learning.
- Intergenerational Programs: Partner with schools and community groups to bring intergenerational programs that help combat isolation and promote shared experiences.
- Art and Music Activities: Develop creative outlets through music, visual arts, crafts, and hands-on projects that encourage self-expression and provide therapeutic benefits.
- In-house Services: Annual tax clinics, annual vaccination clinics, weekly pantry program, annual social events and activities (Christmas and summer).
- Manage and mentor 1-2 Life Enrichment and/or Volunteer Coordinators, providing support to ensure successful and enriching program delivery, including hands-on execution
- Manage activities or projects arising from successful grant applications
- Promote all Life Enrichment events, whether CHH-driven or tenant-led.

Volunteer Program Development & Corporate Sponsorships:

- Work closely with community partners to deliver programs and engage residents in meaningful, enjoyable activities.
- Develop, implement and manage a volunteer program that includes both individual and corporate/group and tenant volunteer opportunities.
- Identify ways to best utilize volunteers to support life enrichment programs and build strong volunteer engagement and retention strategies.
- Develop a corporate sponsorship program to enhance life enrichment initiatives, creating mutually beneficial relationships with corporate partners.
- Coordinate volunteer appreciation initiatives and events to recognize their contributions.
- Liaise with Social Clubs within buildings (formal or informal), assist COO in developing consistent Social Club Policy

Manage Resident Community Ambassador Program:

- Oversee the management of live-in caretakers (Resident Ambassadors), ensuring they contribute positively to the social atmosphere of the buildings.
- Work with Resident Ambassadors to assist with social events, activities, and programs that foster community engagement and create a sense of belonging.

Donors and Sponsorships:

- Identify and assist with relevant grant applications, with the support and guidance of Communication Consultant
- Lay the groundwork for corporate fundraising events, including identifying potential sponsors and partners.

Administrative and Reporting Duties

- Work with Life Enrichment coordinators to conduct annual or semi-annual tenant surveys to determine effectiveness of the programs and offerings, track attendance numbers for programs and events and prepare quarterly Board report detailing activities in the buildings.
- Manage annual Life Enrichment budget

Qualifications:

Bachelor’s degree in Nonprofit Leadership Management, Education, Gerontology or a related field (or equivalent experience).

- Proven experience in program management, ideally in a senior living or non-profit environment.
- Proven experience in project management of multiple programs, presentations, events and activities in multiple locations.
- Strong understanding of the needs of low-income seniors and a passion for enhancing their quality of life.
- Experience managing volunteers and corporate sponsorships.
- Excellent organizational, verbal and written communication, and interpersonal skills.
- Ability to work collaboratively with staff, residents, volunteers, and community partners.
- Ability to develop and execute strategic plans while also managing day-to-day operations.
- Proficiency in conflict resolution and problem-solving skills.
- Ability to work effectively as part of a team.
- Self-starter with strong prioritization and time management skills.
- Proficiency using technology, including Office 365
- Able to lift 20 lbs.
- Must possess own vehicle, valid driver’s license, and insurance.

What We Offer

- Competitive salary
- Comprehensive group health benefits upon completion of three months probation
- Annual Health Spending Account
- 7% RRSP matching program
- Annual training or education allowance

At Calgary Heritage Housing, we are committed to fostering an inclusive and supportive environment. We look forward to welcoming a new team member who shares our passion for creating a better quality of life for seniors.