Customer Care Administrator

**Customer Care Administrator**

**Overview of CentreCourt**

CentreCourt is a real estate company founded in 2010 and focused on the development of mixed-use, high-rise residential communities located near major amenities, rapid transit networks and employment areas across the Greater Toronto Area (GTA). A fully integrated organization that operates across all areas of development including land acquisition, zoning, design, sales, construction, and customer care, CentreCourt is one of the most active high-rise developers in the GTA with four high-rise residential projects completed in the last 24 months and has an additional 13 high-rise residential towers in various stages of development, collectively representing over 8,000 condominium units and $5.6 billion of development value.

CentreCourt is a young, flat, entrepreneurial, and meritocratic company that affords tremendous growth opportunities to talented individuals.

**Key Responsibilities Include**:

- Support the Customer Care team working at our site office(s), provide general office support and complete tasks as assigned
- Adhere to safety standards across all projects on active construction sites and in the post-occupancy phases of a building.
- Provide pre
- and post-occupancy Customer Care services, including but not limited to:

- **Pre-Delivery Inspection (PDI) Support** - Prepare forms required for PDI process including Tarion Warranty Certificates, PDI checklist, and sign-off forms. Responsible for entering, tracking and booking PDI appointments with Purchasers and ensuring all suites are 100% PDI ready and deficiencies are completed within 1 week of PDI being completed. Aid in achieving industry leading records for lowest number of deficiencies per PDI, turning over deficiency-free suites upon occupancy, lowest percentage of units submitting 30-Day and 1-Year forms and achieving highest purchaser/resident satisfaction levels.
- **Suite Closings/Occupancy**:

- Prepare forms required for Occupancy process including Occupancy Packages. Coordinate with Property Management to receive signed forms. Ensure the Key Sign-Off Sheet has been documented and filed.
- **Post Occupancy Care** - Accept and screen Post Occupancy requests made by homeowners. Track, record and administer resolutions to requests into the Salesforce deficiency tracking system. Inspect and process deficiency resolution appointments and schedule as required. Assist the Project Coordinator with scheduling and coordination of trades and handymen to address deficiencies.
- **Reporting and Meetings** - Support the Customer Care Project Coordinator to update weekly reports and execute on ad hoc requests, including preparation of meeting trackers and/or other materials.
- Report to the AVP, Customer Care (or other interim executive as applicable), offering support to the team and completing tasks as assigned.
- Perform other duties as required.
- Highly proficient in Microsoft Excel and Word
- Previous experience with Salesforce and Procore is an asset
- Flexibility to work outside of core hours when business needs dictate
- Self-starter attitude with an ability to work in a fast-paced environment
- Highest degree of integrity, honesty, and commitment to professionalism
- Excellent attention to detail and strong organizational skills
- An ability to prioritize and multi-task to meet time sensitive deadlines

CentreCourt Inc. is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Accessibility for Ontarians with Disabilities Act. During any stage of the recruitment and hiring process, accommodation for applicants with disabilities are available upon request.

We thank all applicants, but only those selected for further consideration will be contacted