Tenant Coordinator

**Location**:444 Logan Avenue**, Toronto, ON (On-Site, Full-Time)
**Project Type**: 21-Storey Residential Retrofit (Occupied Building)
**Employment Type**: Contract Position (~20 Months)

**Build More Than Buildings. Support a Community.**
Penalta Group Ltd. is seeking a dedicated and compassionate **Tenant Coordinator** to serve as the on-site liaison for our 444 Logan Avenue project.

This is a contract role supporting a high-impact, long-term retrofit of a 21-storey residential building in downtown Toronto, home to a community of seniors and individuals living in affordable housing, some of whom may experience cognitive impairments, mobility challenges, or other accessibility needs. The project will be completed while the building remains fully occupied, requiring coordination, empathy, and respect for tenant well-being.

**About the Project**

The building will remain fully occupied during the 20-month construction period, which includes:

- Mechanical upgrades
- Exterior recladding (cladding strip and replacement)
- In-suite renovations
- Common area improvements

The Tenant Coordinator will support smooth communication and coordination between the tenant community, construction team, and external stakeholders—ensuring access, safety, and respect at all times.

**What You’ll Do**

As the on-site **Tenant Coordinator**, your responsibilities will include:
**Tenant Engagement & Communication**
- Serve as the primary liaison between tenants, site staff, and project stakeholders
- Post multilingual notices and updates in accessible locations
- Support monthly tenant tea sessions, open houses, and engagement events
- Develop entry schedules and ensure advance communication with tenants
- Coordinate with security and labour teams to support tenant needs

**Resident Support & Sensitivity**
- Monitor and respond to tenant inquiries, complaints, and accessibility issues
- Collaborate with mental health/security staff to manage concerns with empathy and discretion
- Track and follow up on resident issues to ensure closure
- Identify tenants requiring higher levels of support and adjust communication methods accordingly
- Provide compassionate de-escalation and support when construction impacts resident well-being

**Logistics & Coordination**
- Maintain construction access logs, appointment schedules, and resident feedback tracking
- Escalate technical or schedule issues to appropriate project contacts
- Liaise with external organizations (e.g., ERA Architects, WoodGreen Community Services)
- Ensure public safety and clear signage in work zones within the building

**What We’re Looking For**

**Must-Haves**:

- Excellent verbal and written communication skills
- Strong organizational and scheduling skills
- Ability to remain calm and composed under pressure
- Confidence managing logistics, schedules, and multiple stakeholder needs
- Comfort working full-time on-site at a downtown Toronto high-rise
- Available to work on-site full-time for the full 20-month duration of the contract

**Nice-to-Haves**:

- Multilingual skills (Cantonese or Mandarin)
- Familiarity with the Residential Tenancies Act (RTA)
- Experience working in occupied residential retrofits, property management, or nonprofit housing
- Background in community engagement, social services, or mental health support

**This Role Is Right For You If You**:

- Are empathetic, proactive, and community-minded
- Excel at navigating sensitive conversations with professionalism and care
- Take pride in helping people feel seen, supported, and informed
- Are comfortable working on-site in a high-rise building with ongoing construction

**Job Types**: Full-time, Fixed term contract
Contract length: 20 months

Pay: $24.09-$45.74 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- Mileage reimbursement
- On-site gym
- Vision care

Schedule:

- Monday to Friday

Application question(s):

- Are you available to work on-site, full-time, in Toronto for the full 20-month duration of this contract?
- Do you have experience working with seniors or vulnerable populations (e.g., low-income tenants, individuals with cognitive or mobility challenges)?
- Do you have experience coordinating appointments or schedules with multiple stakeholders (e.g., tenants, vendors, contractors)?

Work Location: In person

Expected start date: 2025-06-30