Retail Furniture Store Manager

Have you ever seen those cool videos with transforming furniture and shared it with your friends? Did you ever wonder where you can buy these cool products? Well wonder no more

Small Space Plus is Canada’s leader in providing innovative, multi functional furniture for small space living. Voted best multi functional furniture for 2021, we are a fast growing company looking to transform the furniture industry and need a retail professional to join the journey.

We’re looking for passionate, driven people who are excited about working for an innovative brand such as Small Space Plus. You’ll have the opportunity to become an expert in a ever growing, cutting-edge industry. How cool is that?

**RESPONSIBILITIES**
- Store Operations
- Opening / Closing Store / Cashing out - balancing daily transactions
- Managing Leadership POS functions (overrides, returns, resolution for customer service issues)
- Floor Leadership - driving team to achieve daily KPIs & complete daily tasks
- Organizing weekly cash deposits
- Scheduling Support
- Payroll Support
- Supporting Weekly/Monthly Operations & Product Calls
- Executing company processes
- Lead by example for company standards: Customer Service, Personal Presentation, Processes
- Managing Retail Sales Advisors
- Interviewing/hiring process
- Supporting & executing onboarding/training of Talent
- Coaching & Motivating Talent
- Supporting RSM/GM with administrative paperwork which accompanies the above
- Supporting the resolution of Talent issues
- Product & Merchandising
- Supporting the organising/receiving/execution of shipments
- Ensure replenishment is taking place
- Supporting Damages Admin
- Supporting Store Allocation Process
- Maintaining Store Visual Standards
- Managing promotions & store window and in-store signage
- Supporting monthly inventory counts
- Supporting Cycle Count process
- Special Orders - ensuring pick ups/deliveries and closure of these orders are maintained
- Recruiting, managing, training and developing retail staff.
- Evaluates performance of all team member and provides consistent and timely feedback; creates and modifies action plans for the continuous development of staff.
- Place orders with vendors and negotiate for returns and allowances
- Resolves customer issues and meets customer needs in a timely manner through solution-oriented and forward thinking.
- Achieving store sales goals and driving sales through targeted and measured activities.
- Managing store profit and loss and net revenue at store level.
- Manages and implements sales strategies, initiatives and growth across all categories.
- Demonstrates strong business acumen; strategically forecasts, plans and budgets to the needs of the business.
- Investing and involving in all store operations; daily store maintenance and preparation, staff coverage, workshops, events, team collaborations etc.
- Working closely with Retail Operations and Marketing for daily operations and activities.
- Communicates and supervises goals of the team, track store’s performance at all times and achieves sales through team.
- Picking and preparing customer orders for delivery and curbside pickups

**REQUIREMENTS**
- 3-5 years of retail store management experience in a retail sales setting.
- Customer Service experience (Min 3 years)
- Proven Leadership experience (Min 2 years)
- Charismatic, energetic person
- Highly motivated, charismatic, energetic
- Great Communicator (expected to communicate with Friends, Peers & Managers)
- Proven history of working with a team & taking on a leadership role
- Ability to maneuver the sales floor and back room to provide and support customer service. Reach, bend, to pull products for customers, climb stairs/step stools to perform visual merchandising and housekeeping duties. Able to lift 10-50 lbs. to process product shipments.
- Self-Starter - ability to understand and execute tasks with mínimal supervision
- Min of 2 years of cash handling experience
- Comfort with Point of Sale (POS)
- Experience using retail systems (i.e. labour management, inventory systems, sales reporting, etc.)
- Comfort & Awareness of Social Media channels (Facebook, Instagram, etc.)
- High School diploma or equivalent; college diploma/degree preferred.
- Flexibility in work schedule is required, including the ability to work extended hours, weekends, peak and holiday seasons as may be required.
- Proficient with MS Office/Google Suite.
- Experience and interest in conceptualizing and executing grassroots marketing techniques.
- Takes initiative; has a high level of ownership and accountability for results of self and others.
- Liaise with Directors, Operations Manager, Human Resources etc.
- Ability to use technology and software a must

Pay: $25.00-$30.00 per hour

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Store discount

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Vaughan, ON L4L 9K5: reliably commute or plan to relocate before starting