Retail Store Assistant Manager

**_Job Purpose_**
- This role is integral to the growth of Clore and achievement of the company objectives at store level. The Retail Store Assistant Manager is responsible for assisting the Retail Store Manager in all aspects of managing all of the day-to-day retail operations in compliance with company objectives and procedures while enhancing Cloré’s brand image. The Assistant Manager’s main goal is to create and maintain a high performing, functional yet welcoming store environment, with a focus on courteous customer service excellence. The Assistant Manager’s duty is to maintain a set standard of professional image and service on a day-to-day basis amongst all staff members.**_
Responsibilities_**

**Store Operations**- Assist with optimize store sales and increase profitability to achieve agreed goals-
- Assist with smooth and financially accurate retail operations, including daily updates of store sales log cash variances-
- Maintain a clean, organized work area according to procedures and safety policies-
- Tour the sales floor regularly, talk to colleagues and customers and identify or resolve urgent issues, ensuring adequate staff at prime business time-
- Organize and prepare for special promotions, displays and events (eg. Seasonal sales and in store promotions)**Staff Management**- Assist with managing staff through effective training, coaching, scheduling & staff retention-
- Update time check weekly with notes on staff performance and attendance-
- Provide leadership, ensuring exceptional store presentation, and handling internal loss prevention issues-
- Oversee daily security environment. Resolve health and safety, legal and security issues**Inventory Management**- Assist managing inventory through controlling levels stocked, overseeing all orders and proper merchandise planning for quarterly reviews with management-
- Assist with managing and maintaining an optimal level of inventory while comparing with sales on a quarterly basis-
- Assist with managing inventories to meet stock value/ITO, or other metrics.**Customer Management**- Maintain the Cloré’s standard of customer service and professionalism, and resolve customer issues as they arise-
- Assist with customer relations through employee training and identifying customers’ needs-
- Identify current and future customer requirements by establishing rapport with potential and current customers**Head Office Communications**- Assist Store Manager to work with the Systems and Operations Manager, to identify and suggest opportunities for improvement in procedures and/or operations-
- Assist Store Manager to research and planning community events and request support from Marketing after approval from Head Office, integrating with overall company promotional or advertising campaigns-
- Assist Store Manager to report to Head Office, accurate and punctual submission of sales, staff, financial and inventory reports as directed-
- Assist Store Manager to communicate with Marketing and Purchasing Managers about products and promotions in store-
- Assist Store Manager to offer suggestions to Head Office Team for sales and promotions-
- Assist Store Manager to Suggest clearance list to Head Office Team monthly.**_
Competencies and Person Specification_**

The role of the Retail Store Assistant Manager requires:**Leadership** - a willingness to lead, take charge, with good problem solving and critical thinking skills even under pressure and offer direction and guidance-
**Communication** - clear communication skills to Head office and all employees-
**Staff Management** - the ability to get the very best out of the staff on an ongoing basis-
**Team Player** - not only is this a Team Leading role at the Store level, but a Team Player role at the Company level-
**Drive** - a high degree of self-motivation and the ability to motivate others-
**Dependability** - a high degree of reliability, responsibility, dependability and the ability to fulfill obligations in a timely manner-
**Initiative** - a willingness to take on responsibilities and challenges in a proactive manner-
**Self-Assessment** - the ability to handle feedback and constructive criticism-
**Interpersonal Skills **- ability to interact with others in a positive manner-
**Customer Service** - a passion for creating the highest possible customer experience**_
Key Relationships_**
- This person reports directly to the _**_Retail Store Manager_**
- Other key relationships are:_Retail Staff-
- In store and online customers-
- Warehouse Manager-
- Managers of Head Office in all departments**_
Physical Requirements and Working Conditions_**- Working in a retail environment with high levels of traffic (customers and merchandise)-
- Standing and walking for the majority of shift-
- Constant communication with customers and employees-
- Required to lift up to 50 lbs-
- Other duties may be assigned as necessary**_
Qualifications_**- Minimum of 2 years retail management experience-
- Post se