Bilingual Passenger Service Agent Lead Lot Polish

1 day ago

Mississauga, Canada Menzies Aviation Full time

Job Details

Description

**Main Accountabilities Include**:

- Leads a team of Passenger Service Agents
- Ensure accuracy of all weight and balance requirements
- Promptly handle all customer service complaints with a focus on positive resolution.
- Complete all check-in procedures including the handling of reservations, ticketing, seat assignments, airport announcements and checking for proper international documentation.
- Ensures tasks are performed in accordance with the Company and Airlines specific procedures and policies.
- Assist customers with special needs and unaccompanied minors.
- When operating jetways, Passenger Service Agents will be required to work at heights of over 15 feet and be responsible for open/closing aircraft doors.
- Must be able to read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.
- Ensure the safe and secure operations in accordance with the highest possible standards of health, safety, security and all government statutory requirements
- You may be required to drive and operate small specialized commercial vehicles at times and as such you will require a valid driver’s license with a clear driving record.
- Required to attend the mandatory training imposed by the Company and Airlines as per job role.
- Must be able to comfortably and continuously move/lift customer luggage with an average weight of 50 pounds, in some cases exceeded 70 pounds.
- Promote a professional image at all time and comply with company uniform standards
- Leads by example.
- Other duties as assigned.

**Qualifications and Experience**:

- **Must be Fluent in one of the following languages**:
**1. Polish**
**2. Ukrainian**
**3. Russian**
- Must be at least 18 years of age and legally able to work in Canada;
- Must have high school diploma, GED or equivalent work experience;
- Must be able to speak, read, and write in English;
- Must complete and pass initial new hire classroom and on-the-job training
- Must be able to hold and maintain all required airport security clearance
- Reliability, our customer and your fellow employees rely on you
- Must be available and flexible to work variable shifts including weekends and holidays;
- Must be comfortable working in an airport environment
- Position requires long periods of time at the ticket counter and gate check-in areas; must be able to stand for prolonged periods of time.

  • Bilingual Passenger Service Agent Lot Polish

    1 day ago

    Mississauga, Canada Menzies Aviation Full time

    Job Details Description **Main Accountabilities Include**: - ensure accuracy of all weight and balance requirements - promptly handle all customer service complaints with a focus on a positive resolution - complete all check-in procedures including the handling of reservations, ticketing, seat assignments, airport announcements and checking for proper...

  • Passenger Service Agent

    1 week ago

    Mississauga, Canada PrimeFlight Aviation Services Canada Inc Full time

    **Passenger Service Agent** PrimeFlight Aviation Services provides air carriers and airports with a wide range of aircraft, passenger and security services to ensure the safe and reliable operation of their aircraft and the comfort of their passengers. Our team is focused on quality, safety and providing a positive customer experience through all services...

  • Passenger Service Agent

    7 days ago

    Mississauga, Canada PrimeFlight Aviation Services Canada Inc Full time

    **Passenger Service Agent** PrimeFlight Aviation Services provides air carriers and airports with a wide range of aircraft, passenger and security services to ensure the safe and reliable operation of their aircraft and the comfort of their passengers. Our team is focused on quality, safety and providing a positive customer experience through all services...

  • Passenger Service Agent

    1 week ago

    Mississauga, Canada Airway Interline Services Inc. Full time

    **Description**: Ignite your career with an exciting opportunity in a dynamic and fast-moving environment! Airway Interline, a leader in distress passenger services are seeking highly capable and professional individuals to join our team as a Passenger Service Agents. **Responsibilities**: - Assisting passengers, including unaccompanied minors, individuals...

  • Passenger Service Agent

    1 week ago

    Mississauga, Canada Alliance Ground International Full time

    Job Description: Are you a detail-oriented problem solver who focuses on providing outstanding customer service? Then let your career take off with ATS as a Passenger Service Agent! ATS is an aviation services company operating in more than 50 cities across North America. We employ over 3,000 people servicing nearly 200 airline customers every day! Our...

  • Passenger Service Supervisor

    2 weeks ago

    Mississauga, Canada lliance Ground International Full time

    Passenger Service Supervisor page is loaded## Passenger Service Supervisorlocations: Mississauga, ONtime type: Full timeposted on: Posted Todayjob requisition id: R-110105**Job Description:****Job Description:**From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Supervisor you’ll ensure our traveling customers are...

  • Passenger Service Supervisor

    12 hours ago

    Mississauga, Canada lliance Ground International Full time

    Passenger Service Supervisor page is loaded## Passenger Service Supervisorlocations: Mississauga, ONtime type: Full timeposted on: Posted Todayjob requisition id: R- **Job Description:****Job Description:**From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Supervisor you’ll ensure our traveling customers are kept...

  • Passenger Service Supervisor

    1 week ago

    Mississauga, Canada Alliance Ground International Full time

    Job Description: Are you a detail-oriented problem solver who focuses on providing outstanding customer service? Join our ATS family and start your career as a Passenger Service Supervisor! ATS is an aviation services company operating in more than 50 cities across North America. We employ over 3,000 people servicing nearly 200 airline customers every...

  • Passenger Service Supervisor

    2 days ago

    Mississauga, Canada Alliance Ground International Full time

    Job Description: Are you a detail-oriented problem solver who focuses on providing outstanding customer service? Join our ATS family and start your career as a Passenger Service Supervisor! ATS is an aviation services company operating in more than 50 cities across North America. We employ over 3,000 people servicing nearly 200 airline customers every...

  • Passenger Traffic Agent

    2 weeks ago

    Mississauga, Canada Korean Air Full time

    Korean Air, established in 1969, is South Korea's largest airline and a leading global carrier. Renowned for its excellence in flight services, commitment to safety, and innovation, Korean Air continues to advance the aviation industry while promoting Korean culture and hospitality worldwide. Korean Air is seeking motivated and talented individuals to fill...