Passenger Service Supervisor

2 weeks ago

Mississauga, Canada Alliance Ground International Full time

Job Description:
Are you a detail-oriented problem solver who focuses on providing outstanding customer service?

Join our ATS family and start your career as a Passenger Service Supervisor

ATS is an aviation services company operating in more than 50 cities across North America.

We employ over 3,000 people servicing nearly 200 airline customers every day

Our aviation roots span 45 years and our strong reputation in ground services and hospitality are the foundation of our success.

We are committed to providing the highest level of quality service and continuing our track record of outstanding safety.

As we continue to grow, we are looking for only the best in the industry.

Job Responsibilities:
Supervise and direct the work of all passenger service agents on your shift as they check in passengers and luggage and address passenger questions and concerns

Manage passenger service agent manpower to ensure adequate staffing on your shift

Serve as point person for customers and management to alert them to any irregular operations which may cause delays or otherwise impact service to our customers

Be responsible for conducting on the job training for new team members

Observe and enforce all safety regulations and company policies

Assist with all passenger service duties (checking in passengers, luggage, and communicating with passengers, and coordinating ticket counter activities with vendors, flight and ground handling teams) as needed

Qualifications:
Have excellent computer skills

Possess a valid driver’s license with a clean driving record (only required for some airports) Be at least 18 years old and possess a high school diploma, GED, or work experience equivalent

Be able to pass a drug screen and obtain airport security clearance which includes an extensive 10-year employment, criminal record, and residence background check.

Physical Requirements:
Lift up to 70 pounds (32 kg) on a regular basis Stand, lift, bend, push and pull on a frequent basis and for extended periods

Work around jet and machinery noises

Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends, and holidays. The successful ATS team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

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