Passenger Service Agent

2 days ago

Mississauga, Canada PrimeFlight Aviation Services Canada Inc Full time

**Passenger Service Agent**

PrimeFlight Aviation Services provides air carriers and airports with a wide range of aircraft, passenger and security services to ensure the safe and reliable operation of their aircraft and the comfort of their passengers.

Our team is focused on quality, safety and providing a positive customer experience through all services offered. We strive to be a leading provider of aviation services and strong business partner for our customers.

We are currently looking for Passenger Service Agents to join our growing team. As a valued member of the PrimeFlight team, you will provide prompt and efficient service to our Airline partner and their customers by performing the following duties:
**Job Description Summary**:

- Ensure a safe work environment by following specific rules, regulations, policies, and procedures continuously. SAFETY FIRST
- Check-in passengers, and their baggage, at the ticket counter, while collecting proper fees and issuing boarding passes
- Required to lift baggage up to 23kgs from check-in scales onto baggage belt while validating that the correct destination bag tag was attached
- Handling customer complaints when problems arise (i.e. lost/delayed baggage, baggage/reservations/change fees cancelled and/or delayed flights)
- Make clear, professional, and concise announcements regarding flight activities at the gate over the airport's PA system
- Answer customers' questions regarding flight schedules, fares, space availability, fees, policies, and any other questions that may arise
- Deliver efficient, top-notch level of customer service at all times to each and every passenger
- Communicate and work with flight crews to warrant a positive and safe flight experience for all
- Connect with airport vendors to provide them with specific flight and/or passenger information to aid with any services we may need (fueling, catering, CBSA/CBP, customs, airport manager, wheelchair service, bag sort system, etc.)
- Responsible for all inbound and outbound flight movement messages, as well as ticket counter, gate, and /or baggage service officer paperwork and files
- Carry out other duties as assigned

**Requirements**:

- Must be at least 18 years of age
- High school/GED
- Must be able to pass a background check, and able to obtain and maintain a Restricted Area Identification Card (RAIC)
- Must be able to lift up to 32 kgs
- Must be able to work various shifts and days of the week. Airlines are 24/7, so we require our team to be flexible to work various shifts including nights, weekends and holidays
- Must possess reliable transportation to work
- Must attend every day of pre-employment training. All prospective agents must pass training to continue on with employment
- Bilingual - English/German not required but considered an asset
- Bilingual - English/Spanish is required

  • Passenger Service Agent

    1 week ago

    Mississauga, Canada PrimeFlight Aviation Services Canada Inc Full time

    **Passenger Service Agent** PrimeFlight Aviation Services provides air carriers and airports with a wide range of aircraft, passenger and security services to ensure the safe and reliable operation of their aircraft and the comfort of their passengers. Our team is focused on quality, safety and providing a positive customer experience through all services...

  • Passenger Service Agent

    1 week ago

    Mississauga, Canada PrimeFlight Aviation Services Canada Inc Full time

    **Passenger Service Agent** PrimeFlight Aviation Services provides air carriers and airports with a wide range of aircraft, passenger and security services to ensure the safe and reliable operation of their aircraft and the comfort of their passengers. Our team is focused on quality, safety and providing a positive customer experience through all services...

  • Passenger Service Agent

    2 days ago

    Mississauga, Canada Alliance Ground International Full time

    Job Description: Are you a detail-oriented problem solver who focuses on providing outstanding customer service? Then let your career take off with ATS as a Passenger Service Agent! ATS is an aviation services company operating in more than 50 cities across North America. We employ over 3,000 people servicing nearly 200 airline customers every day! Our...

  • Passenger Service Supervisor

    6 days ago

    Mississauga, Canada lliance Ground International Full time

    Passenger Service Supervisor page is loaded## Passenger Service Supervisorlocations: Mississauga, ONtime type: Full timeposted on: Posted Todayjob requisition id: R-110105**Job Description:****Job Description:**From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Supervisor you’ll ensure our traveling customers are...

  • Passenger Traffic Agent

    2 weeks ago

    Mississauga, Canada Korean Air Full time

    Korean Air, established in 1969, is one of the world’s top 20 airlines and a founding member of SkyTeam airline alliance which, together with its 19 members, offers its 437 million +annual passengers a worldwide system of more than 10,770 + daily flights covering 1,050+ destinations in 166+ countries. Korean Air is seeking motivated and talented...

  • Passenger Service Supervisor

    2 days ago

    Mississauga, Canada Alliance Ground International Full time

    Job Description: Are you a detail-oriented problem solver who focuses on providing outstanding customer service? Join our ATS family and start your career as a Passenger Service Supervisor! ATS is an aviation services company operating in more than 50 cities across North America. We employ over 3,000 people servicing nearly 200 airline customers every...

  • Passenger Traffic Agent

    2 weeks ago

    Mississauga, Canada Korean Air Full time

    Serving the world for more than 50 years, Korean Air is one of the world's top 20 airlines, carrying more than 27 million passengers in 2019, pre-COVID. With its global hub at Incheon International Airport (ICN), the airline serves 120 cities in 43 countries on five continents with a modern fleet of 156 aircraft and over 19,000 professional...

  • Passenger Service Supervisor

    1 week ago

    Mississauga, Ontario, Canada Alliance Ground International Full time

    Job Description: Job Description: From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Supervisor you'll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you'll put our customers - and their customers' needs at the...

  • Passenger Traffic Agent

    5 days ago

    Mississauga, Canada Korean Air Full time

    Korean Air, established in 1969, is South Korea's largest airline and a leading global carrier. Renowned for its excellence in flight services, commitment to safety, and innovation, Korean Air continues to advance the aviation industry while promoting Korean culture and hospitality worldwide. Korean Air is seeking motivated and talented individuals to fill...

  • Passenger Service Training Supervisor

    2 weeks ago

    Mississauga, Canada Menzies Aviation Full time

    Job Details Description **Overview** To provide training initial and recurrent training and proactively promote a ‘safety first’ culture. As a PAX Training Supervisor you will be responsible for delivering and coordinating training to fulfil our service standards for our Customer Airlines. You will ensure that our Customer Service is delivered...