Office Support Clerk

6 days ago

Edmonton, Canada WCB Alberta Full time

As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB at

Careers - WCB Alberta

Job Title:
Office Support Clerk

Job Type:
Temporary Long Term (Fixed Term) / Full time

Job Location:
Edmonton, Alberta
- Office Support Clerk_
- Millard Health - Edmonton, AB_
- Temporary, Full-Time Position_

People are at the heart of everything we do.

If you value service, care, excellence, and fairness, you’ll fit right in. You'll play an important role in making a difference that creates a safer, healthier and stronger Alberta by putting people first. We work together every day to help minimize the impact of workplace injuries and illnesses on Alberta workers and employers.

As the independent operator and administrator of the province’s _Workers’ Compensation Act_, WCB-Alberta provides protection for over two million workers and over 170,000 Alberta employers. Our employees are inspired to make a positive impact on the lives of injured workers and businesses throughout the province.

How you’ll make a difference:
Your Office Support Clerk responsibilities:

- Assess the customers concerns, determine and perform the appropriate action required for all incoming calls from internal and external clients.
- Enters service transactions into the system verifying program information, status and contract rate changes.
- Hotel booking for clients attending Millard Health treatment programs.
- Respond to queries regarding client booking into the hotels.
- File closures as requested.
- Address any queries regarding the status of worker charges processed and provides detailed explanations.
- Process payments for goods and services.
- Provides back-up and support to all other functions in the Business Office.

Your experience and skills:

- High school diploma supplemented with post-secondary education in secretarial training and office administration.
- Experience in answering multiple calls at once.
- Excellent keyboarding and computer skills with experience in MS Word, Excel and Lotus Notes.
- Excellent written and verbal communication skills.
- Strong organizational and interpersonal skills.
- Knowledge of FOIP, sound judgment with high regard for confidential information. Releasing information correctly and collecting appropriate information is critical to ensure that a breach of privacy does not occur.
- Able to work 7.25-hour shifts between the hours of 7:00 a.m. to 4:30 p.m. with the occasional shift change Monday to Friday.
- An equivalent combination of education and experience may be considered.

What we offer:
We offer a competitive salary, a comprehensive benefits package, and flexible work schedules hat foster a healthy work-life balance. Take the next great step in your career and help us change lives. For more information, please see our Employee Handbook on our website: Employee handbook.

Salary: $45,642.25

We are committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion or national origin, gender (or gender identity or expression), age, sexual orientation, physical or mental disability. Equal opportunity is provided in employment, promotions and wages.

Careers - WCB Alberta


Closing Date: August 15, 2025

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