Security Executive Operations Supervisor

_VP Protection is hiring for Avante Security Inc._

**Avante Security Inc **has been managing risk and providing security solutions for high net-worth homes, high profile individuals, and elite businesses for over 20 years. We are experts in the security industry and specialize in recruitment, training, and developing security professionals to excel in their operations. We have established a strong reputation in protection services and alarm response, have the fastest response times in North America, and remain at the forefront with leading technology solutions. We are actively looking for reliable, dedicated, productive, and experienced individuals who are looking to grow their career.

**Line Manager Position**:Protective Services Manager - 1800-0600 Continental Shift

**Purpose of Role**:The core mission of the ESO Supervisor is to supervise, direct, and oversee the day-to-day activities of the ESOs, as well as aid in training & development and performance appraisals. The ESO Supervisor also ensures that all complaints and issues are rectified efficiently and effectively.

**Key Role & Responsibilities**:

- Assists in the supervision of both ESOs Level 1 and 2, as well as Level 3 (ACC) during assigned shifts.
- Ensures that assigned duties are properly executed. - Provides the following functions as they relate to ESOs.
- Training & Development
- Assigning and directing tasks/responsibilities
- Appraising performance
- Rewarding and disciplining
- Addressing complaints and resolving problems
- Maintaining a consistent attendance record
- Ensures all SOPs and applicable laws are adhered to and enforced.
- Interacts with local law enforcement agencies, as required.
- Interacts with clients and employees in a professional manner.
- Ensures overall protection of company assets.
- Adheres to all company rules, regulations and policies and is up to date on any changes.
- Maintains professionalism as it relates to the department, company, and community.

**Key Performance Indicators (KPIs)/ Metrics**:

- Patrol completion percentage
- Alarm response time
- Employee retention
- Client retention

**Key Competencies (Skills / Knowledge) - Technical/ Functional**:

- Integrity (trustworthy and able to see the big picture)
- Accountability
- Care (dedication and pride)
- Goes above and beyond expectations.
- Quick and efficient learner
- Customer service oriented
- Adaptable and able to deal with pressure.
- Outstanding interpersonal skills
- Positive and uplifting demeanor
- Team player and developer
- Excellent problem solver
- Outstanding written and verbal skills
- Strategic thinking and planning
- Strong organizational skills

**Qualifications / Experience**:

- Mobile patrol and alarm response experience (1-3 years minimum)
- Post-secondary education with specialization in protective services/related areas (desired)
- Valid Province of Ontario Security Guard License
- Valid Ontario Driver’s License (G or higher)
- Clean Driver’s Abstract

**Job Types**: Full-time, Permanent

**Salary**: Up to $29.18 per hour

Expected hours: 32 - 48 per week

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 12 hour shift
- Holidays
- Night shift
- Weekends as needed

Supplemental pay types:

- Overtime pay

**Education**:

- Secondary School (required)

**Experience**:

- Security: 2 years (required)

**Language**:

- English (required)

Licence/Certification:

- G Drivers License (required)

Ability to Commute:

- North York, ON M3B 2M3 (required)

Ability to Relocate:

- North York, ON M3B 2M3: Relocate before starting work (required)

Work Location: In person