Operations Officer
1 week ago
**Operations Officer**
**About Us**:
We are a full-service cleaning and maintenance company. We service hospitality clients located in the Halifax Regional Municipality. Our clients are primarily property management groups, short-term rental properties, and hotels. We are pivotal to our clients’ operational efficiency and customer satisfaction, by providing high quality, flexible cleaning and property maintenance services. We believe our clients’ success is our success and pride ourselves on long-standing, expanding customer relationships.
**Job Summary**:
**Responsibilities**:
- Co-ordinate office administration and complete ad hoc requests to ensure efficient operations, support the Operations Manager, and meet the needs of the business
- Identify operational gaps, suggest efficiency improvements, help establish priorities, implement changes, and monitor results
- Assist supervisors with scheduling staff and ensuring availability is accurate, update worker files
- Monitor staff work schedules to ensure engagements are completed on time
- Ensure customer satisfaction and high level of service through surveys; follow-up with Operations Manager, supervisors, and staff as necessary to make improvements and provide resolution
- Maintain budget and ensure accounts are up to date
- Update weekly, monthly, and quarterly reporting; provide ad-hoc reporting support to Operations Manager
- Track project completion for multiple engagements and deadlines; escalate risks to Operations Manager
- Maintain staff manuals, ensure operating procedures are up to date and effectively communicated to all staff
- Monitor inventory, coordinate acquisition of supplies and equipment
**Qualifications**:
- Minimum 3 years experience in operational or administration role within hospitality industry or similar field
- Experience in scheduling, reporting, and budget reconciliation
- Able to establish and maintain operational processes and procedures
- Experience overseeing a team, delegating tasks, and monitoring results
- Strong multi-tasking, time management, and prioritisation skills
- Strong English verbal and written communication skills
- Highly organized and self motivated
- Ability to work with mínimal supervision
- Advanced skills in Microsoft Suite, especially Bookings, Excel, Outlook
- Culturally sensitive and able to work with diverse groups of stakeholders
- Proficiency in other languages such as French, Arabic or Farsi considered an asset
**Salary**: $20 to $28.50 Depending on the level of experience and qualifications.
**Salary**: $20.00-$28.50 per hour
Schedule:
- 8 hour shift
- Evening shift
Ability to commute/relocate:
- Dartmouth, NS: reliably commute or plan to relocate before starting work (required)
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