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National Account Coordinator

2 weeks ago

Surrey, Canada Custom Building Products Full time

At Custom Building Products, a Quikrete company, we foster a positive and collaborative work environment where teamwork and cooperation are at the forefront. We are a high-volume manufacturer of stone and tile installation and beautification products. We are dedicated to excellence as the industry leader by supplying our customers with quality and innovative building products. Our Company is committed to safely maximizing productivity, profits, and opportunities for employee growth.

We offer a competitive compensation including an RRSP matching program, a thorough extended health & dental plan with a health spending account, TELUS Health Virtual Care, Pocket Pills, discounted mental health care services, as well as an Employee & Family Assistance Plan.

We’re looking for a self-motivated **National Account Coordinator** who has a passion for sales and crushing goals, who is strong in customer service, business analytics as well as marketing with a focus on expanding our reach in the lower mainland Vancouver, BC area. This is a full-time, hybrid remote and in-office role with great benefits. Some travel may be required in Canada and the U.S.

**Sales Responsibilities**:

- Work with sales representatives, customer service coordinators, plant management and account representatives, Customer Service, and Operations.
- Cut new orders based on feedback from the field & Cancel orders as requested by THD
- Coordinate sales presentations to key customer decision makers that support corporate sales, financial and operational objectives.
- Evaluate and execute sales opportunities in other departments of our customer that build the brand and sales as well as supports the customers sales and logístical needs.
- Work with Regional Territory Managers to support them with analysis on monthly/YTD sales performance, new product presentations and merchandising opportunities.
- Coordinate and participate in key customer training programs and provide sales presentations to our customers.
- Ensure the alignment of pricing across all retail programs including stock, online, special order, DC’s and special store assortments.

**Account Responsibilities**:

- Assist with order questions and discrepancies and answer any internal questions arising from EDI or warehouse challenges.
- Review and release daily holds for Host Orders or pricing discrepancies.
- New Store master set-up - Stock and special order.
- Manage e-catalog for special order program and create special order price books.

**Online Responsibilities**:

- Review our customers Data Base (IDM) for product and marketing content with cross functional teams including internal online team and our customers key support personnel.
- Loading new products.
- Updating specifications on existing products.
- Assist in product launch including updating new sku setup information on Item Data Management and new sku worksheets.
- Monitor IDM on a quarterly basis making sure that Custom Building Products is in compliance with all quarterly maintenance cycles.

**Operational Responsibilities**:

- Provide internal communication to servicing CBP plant locations on sales, merchandising and pricing related issues.
- Monitor our customers Vendor Report Card on weekly and monthly basis for DTS, RDC, transportation, digital content quality, and special-order compliance programs and work cross functionally to correct any compliance issues.

**Additional Responsibilities**:

- Perform periodic data queries and analysis including financial, business, program and product analysis and evaluation through the CBP reporting system and our customers point of sale reporting.
- Assist as needed in preparations for CBP National and Regional Sales Meetings along with our customer’s vendor meetings.

**Required Skills and Qualifications**:

- Bachelor’s degree in sales, marketing, or general business preferred.
- Three to five years previous related experience.
- Well-developed written and oral communication skills along with dynamic leadership attributes needed to interface with different departments throughout the organization.
- Advanced organization and administrate skills are required in order to execute programs and implement them in a manner which is compliant and consistent with the business unit objectives and company direction.
- Ability to influence, build rapport and maintain solid working relationships by interacting effectively with employees and external customers at all levels, demonstrating the necessary awareness of their needs and responding with the appropriate action.
- Able to manage multiple high-profile priorities simultaneously.
- Must have excellent analytical skills.
- A background in the retail big box supply or similar would be an asset.
- Able to set up a home office and work independently.
- Must be highly proficient using current technologies and Microsoft Office basics (i.e., Outlook, Word, and Excel).
- Ability to work independent of supervision, but as part of a