Director, Energy Services

**Company Biography**

Utilities Kingston is located in Kingston, Ontario, equi-distant from Toronto, Montreal and Ottawa, where the St. Lawrence River meets Lake Ontario and the Rideau Canal (a UNESCO World Heritage site) - Kingston is a stunning, historic city that consistently ranks as one of the best places to live in Canada. Kingston’s 123,363 community-minded citizens enjoy an outstanding quality-of-life enhanced by superb intellectual, recreational and creative opportunities and supported by excellent health care facilities and municipal services, programs and facilities.

Utilities Kingston in unique in Ontario, combining water, wastewater, gas and electrical services and a broadband fibre optics provided in one company under the leadership of a single C.E.O. This shared services delivery model gives Utilities Kingston clear advantages in cost savings and customer service over other utility providers in the province. Utilities Kingston has provided the residents of Kingston with safe and reliable utility services for more than 100 years.

**Primary Duties**

As a member of the Senior Leadership Team the Director will promote and advance the Mission and Vision of Utilities Kingston, the Strategic Plan, and the culture of the organization by leading through its values while promoting and aligning to the multi-utility model. The Director will set expectations including performance metrics, provide clear direction, secure, manage and mobilize resources for the delivery of electrical, natural gas, metering, traffic and street lighting, engineering, and operational services. The Director ensures that the delivery of services is provided within the framework of approved policies, legislated requirements, applicable standards, and norms, and where required, provides guidance to staff on deviations. Excellent written and verbal communication skills are critical to presenting information, to influence and to gain collaboration where resources are needed to be marshalled.

Major Responsibilities:
1. Provide leadership, direction and management of the Energy Services group aligned to the corporate values of the organization.
2. Participate as an active team member on the Senior Leadership Team to develop short, medium, and long-term energy transition strategies for the organization, support team members and their initiatives and larger corporate policies and programs by communicating positively and effectively with employees.
3. Through regular communication, ensure management and staff are aware of and aligned with the multi-utility model and are focused on efficiencies, effectiveness and providing exceptional service to the communities in which we provide services.
4. As a strategic thinker, assist with defining our Company’s strategy and mission, align processes, resources-planning, and department goals to realize our business objectives while maintaining our unique competitive advantage as Utilities Kingston navigates the energy transition.
5. Assess the company’s operational and strategic performance, monitor and analyze industry trends and market changes.
6. Ensure organizational compliance with relevant health and safety legislation, regulations and standards in the Energy Services groups.
7. Provide support and insight into organizational changes.
8. Develop and enable strategic operational plans regarding the proactive management of infrastructure assets aligned with the asset management program, and in conjunction with operational and capital budget development, as well as monitoring and reporting on progress.
9. Ensure the Senior Leadership Team is kept informed of emerging issues and progress on key work plan/strategic plan items.
10. Ensure the organization is compliant with all regulating bodies and legislative requirements respective to the Electricity Industry, Natural Gas and Street and Traffic Light sectors and provide guidance and support for all internal and third-party audits and inspections.
11. Ensure your leadership positively engages staff, fosters a positive work environment, ensures transparency, and improves on efficiency and effectiveness while ensuring excellent service to internal and external stakeholders in the delivery of operational services.
12. Address escalated issues arising from customer complaints and concerns.
13. Provide leadership and support in the development, monitoring and maintenance of the Distribution System Integrity Management Plan, Distribution System Plan, Asset Management Plans, and performance metrics.
14. Manage and submit information to support the requirements of regulatory agencies.
15. Ensure appropriate resources are acquired and deployed to support work activities.
16. Collaborate with Finance to coordinate multi-year, long term capital planning to ensure long term affordability and sustainability.
17. Foster a sense of innovation within the energy services group and the broader organization.
18. Develop and support the ongoing development of