Director, Admissions and Student Services

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**Job Summary**

Reporting to the Vice-Provost and Dean, School of Graduate Studies and Postdoctoral Affairs (VP/DSGSPA) and working as part of the SGSPA leadership team, the Director, Admissions and Student Services, provides strategic leadership with respect to admission, enrolment, student awards and student services. The Director, Admissions and Student Services, is responsible for policy and service development and leads a team of employees in delivering efficient and effective customer service to prospective and current students, and staff and faculty at the university. The incumbent provides guidance and expert advice to the SGSPA leadership team and the broader University community on policy and procedures that reflect the strategic direction and goals of the University. This position works in close collaboration with diverse key partners including other University departments, and external partners.

The Director is a data governance leader for graduate studies and promotes the confidentiality, integrity, and availability of graduate student data in central and local systems. The Director provides, analyzes and interprets student data for academic leadership across the institution and, as the Freedom of Information Privacy Protection Act (FIPPA) contact for graduate studies, provides expert advice on privacy protection and support for fulfilling requests under Act.

The Director is the Academic Integrity Administrator for the SGSPA, responsible for providing advice and required documentation to instructors, maintaining records, and submitting an annual report, as required in the relevant University Senate procedures.

The incumbent plays a role in the University’s efforts to enhance equity, diversity and inclusivity, while contributing to the shared mission of supporting and engaging students in safe and meaningful ways.

**KEY RESPONSIBILITIES**:

- Develop, lead and implement strategies for services that meet the needs of constituents and reflect the strategic direction of the University and the goals of the School of Graduate Studies and Postdoctoral Affairs.
- Lead a team of operational staff that ensures services and programs are responsive to graduate student needs.
- Convene and serve on university committees for key operations that support graduate community.
- Provide advice with respect to local, provincial, national and global trends and issues impacting graduate recruitment and admission.
- Advise Faculty/School admission committees about graduate policies and procedures and ensure that admission policies and procedures are coordinated and implemented consistently and appropriately across the University.
- Develop, measure, and maintain policies that aim to diversify the graduate student population.
- The incumbent provides expert input into proposals for new and modified programs, and as a member of SGSPA and University-wide committees that review and establish policies concerning graduate students.
- Manage effective communications strategies and responses with respect to graduate studies at the university.
- Provide advice with respect to graduate exchange programs and support other global opportunities for graduate student learning.
- Oversee graduate student funding from awards and endowments and for administration of all internal and external graduate level funding competitions.
- Work with the Office of Advancement and the relevant Senate committee to develop and revise terms of reference for graduate level awards.
- Establish and maintain relationships with representatives from other academic institutions, government agencies and other external parties to promote and support the graduate portfolio of the university.
- Serve on a wide variety of internal and external standing and ad hoc committees to support the graduate community and ensure graduate student perspectives are included in all applicable initiatives.
- Promotes a culture of inclusion, with a commitment to the university’s equity, diversity, accessibility, and inclusion initiatives designed to foster an inclusive, supportive, and welcoming work environment for individuals with diverse backgrounds and identities.
- Build and maintain relationships campus-wide that support a common vision and awareness of graduate studies and graduate student success and wellbeing.
- Responsible for the academic calendar of the SGSPA.
- Plan, prioritize and manage the work of employees, providing strategic and tactical advice, guidance and coaching. Identify the need for staff resources, participate o