Field Service Representative

2 weeks ago

Edmonton, Canada Gem Cabinets Full time

Are you a hands-on problem solver with an eye for detail and a passion for quality craftsmanship? Do you thrive in a role where no two days are the same — from troubleshooting on-site to collaborating with construction professionals?

We are looking for a Field Service Representative to join our Quality Assurance team and help ensure every cabinet installation meets our high standards for quality, safety, and customer satisfaction.

At Gem Cabinets, we don’t just build cabinetry — we build experiences. And that’s where you come in.

**What You'll Do**:
**Be the Eyes on the Ground**: Inspect job sites, identify quality or safety concerns, and take corrective action to protect our standards and reputation.

**Document with Detail**: Use Site Audit Pro to create clear and thorough reports to support follow-up, service, and continuous improvement.

**Troubleshoot in Real-Time**: Address issues on-site when possible, from product or design concerns to basic service repairs.

**Partner with Purpose**: Maintain strong relationships with field Superintendents and communicate proactively about site conditions and safety.

**Stay Organized**: Track and return stock items, report installer performance, and follow up on assigned projects and ongoing product concerns.

**Drive Quality**: Audit service techs/installers, complete hazard assessments, and attend quarterly safety meetings to help uphold a culture of safety and excellence.

**Jump In When Needed**: Occasionally deliver or pick up manageable items from job sites and assist with project-specific needs.

**We're Looking for Someone Who**:

- Knows kitchen cabinet design, installation, and manufacturing fundamentals
- Is comfortable using tape measures, levels, and small hand tools
- Can read and interpret blueprints and work orders
- Is proactive, organized, and solution-focused
- Communicates clearly and professionally, both written and verbal
- Thrives under pressure and maintains a calm, can-do attitude
- Is detail-oriented with strong follow-through
- Proficient using Word, Excel, and other computer programs
- Brings a high school diploma (or equivalent) and relevant experience

**Why You'll Love It Here**:
We believe in rewarding great work, supporting balance, and having fun along the way. Here’s what you can expect:

- Competitive wages
- Accrued vacation time & Personal Time Off
- Extended health, dental & vision care
- Life insurance
- On-site parking
- Casual dress code
- Social committee events like golf & baseball tournaments, potlucks, BBQs, and a festive Christmas party
- Awards and recognition for service and achievements
- Support for work/life balance
- Opportunities to support local charities
- Career growth and development opportunities
- A rewarding career contributing to quality craftsmanship showcased in beautiful homes

**Ready to Build Something Great?**

**Job Types**: Full-time, Permanent

Pay: $25.00-$35.00 per hour

Application question(s):

- How many years of experience do you have with the fundamentals of kitchen cabinet design and installation?
- Do you possess the skills to read and utilize tape measures, levels, and other small hand tools?
- Do you have a valid driver's license?

Work Location: On the road

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