Field Service Representative

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Completes technical-oriented service tasks of various scopes and supports in planning and managing these tasks.

**Responsibilities**

The following are the core responsibilities of the Field Service Representative:

- Uptime of Customer Equipment: Diagnose problems and directly repair customer equipment for assigned instrument product lines.
- Resource Management: Minimize the costs of servicing customer equipment.
- Customer Satisfaction/Business Development: Provide service that supports high levels of customer satisfaction; support/develop Service business.
- Administration: Conduct administrative and support tasks as required by Siemens Healthineers and Service Management.
- Meet all Key Performance Indicators (KPI’s) of the business for your position.
- Ensure that all required training courses are completed on time and sign off completion in the system.
- Ensure that all tool and test equipment expiration dates are managed and that no overdue for calibration test equipment is used or maintained in the field and usage of tool and test is documented on eFSR.
- Customer follow-up calls for each on-site repair (OSR) to ensure the instrument is operating at specification and the customer is satisfied.
- Meet requirement of 100% Compliance with Complaint Handling Process Documentation as required in service process (1849-8 and/or updated processes).
- Work directly with 2nd level support as required.
- Additional Individual Responsibilities as required.

**Competencies**

Knowledge of relevant procedures, processes, and standards:

- Demonstrate understanding of the safety procedures/guidelines of biohazards, PPE, etc. in the laboratory environment
- EH&S curriculum per Regulatory and Compliance Management
- HIPAA/PHI Curriculum
- Quality Management Systems knowledge (i.e. SKB’s)

Other competencies highly specific to the role:

- Relevant technical training courses
- General knowledge of clinical workflow
- Can learn new mechanical and technical concepts and equipment changes as required
- Can locate, read, and understand documents for install, set-up, repair, troubleshooting, schematics, block diagrams and functional descriptions
- Become proficient in diagnosing problems
- Application of basic networking theory
- Can identify major parts (assemblies, sub-assemblies, and components) and understand their function
- Can demonstrate in-field basic understanding of most content taught on assigned instrument product lines at the Training Center
- Knows safety procedures/guidelines for instrument product lines
- Understanding preventative maintenance and update procedures for the assigned equipment
- The ability to complete and assist in the installation of assigned instruments as required
- General understanding of the principles of electricity, power supplies, and grounding
- Meet and maintain requirements and responsibilities of company vehicle compliance, i.e. vehicle maintenance, driving requirements, etc.

Communications/Relationship Competencies:

- Demonstrate excellence in customer communications
- Time management
- General writing skills
- Interpersonal relationship/teambuilding skills

Additional individual competencies as required.

**Experience**
- Biomedical Electronics or Electronics Technologist or equivalent diploma + 2 to 5 years practical and technical experience, or specialized qualification needed

**Who we are**:We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

**How we work**: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers' businesses, please visit our company page at Siemens Healthineers Canada.

The annual base pay for this position is:
Min $60,900 - Max $113,100

Base pay offered may vary depending on job-related knowledge, skills, and experience. Siemens Healthineers offers a variety of health