Communications Specialist

Payments Canada is at the forefront of the Canadian payment ecosystem. Our purpose is to make payments easier, smarter and safer for all Canadians. Every day we are working diligently to ensure your payments are cleared and settled. In 2023 alone, our systems cleared approximately $112 trillion or $450 billion each business day If you are passionate about payments and want to help ensure that these financial transactions in Canada are carried out safely and securely, working with us is for you
| Who we are
We are a public purpose, non-profit organization situated at the centre of Canada’s payment ecosystem. We own and operate payment systems that process hundreds of billions of dollars worth of payment transactions every business day. We convene ecosystem participants to discuss their multiple and diverse interests and ideas and to navigate industry-level challenges. We adhere to a set of values that are our north star: Inspire trust, build community and enable change.
**Payments Canada — where our country connects**:
Payments Canada — Who we are
| Our culture
With our people in mind we have created a culture that fosters authenticity, collaboration, innovation and development. We empower one another, make meaningful contributions that not only impact the organization, but our country We develop and nurture meaningful connections that drive innovation in our ecosystem. We are Payments Canada
Do you want to make payments easier, smarter and safer for Canada? Join us today
You need to work here if
- You love working with passionate, ambitious and collaborative colleagues.
- You want to be challenged and lead unique initiatives.
- You want your work to make an impact in your community and country.

Come and join us — where payments meet purpose
| What we are looking for
Reporting to the Manager, Communications, the Communications Specialist supports the development of communications, outreach and education activities for Payments Canada’s Marketing and Communications department.
The Communications Specialist plays an integral role in internal communications and external communications effort, providing support across teams within the Marketing and Communications department. In collaboration with team members, the incumbent develops and maintains communications materials for a variety of channels, including for internal and external websites, social media and event, in-office and digital signage. This position also leads on posting to social media, as well as supporting media and social media monitoring efforts, tracking of communications metrics and posting to external websites. The incumbent acts as a liaison between the team and internal clients and advice on the most effective means of dissemination of information to a variety of audiences through various channels.
**Job Grade**: D
| A day in the life
Your responsibilities as the Communications specialist will include but are not limited to:
Content Development and Communications Support
- Generate engaging content for internal and external channels, including websites, social media, and digital signage.
- Develop communication materials aligned with Payments Canada’s objectives and content strategy.
- Assist internal clients with communication plans, reports, and internal campaigns, while supporting brand and rebranding efforts.

Digital and Social Media Management
- Maintain internal website integrity, perform audits and ensure adherence to style and accessibility guidelines.
- Create social media content, conduct research to support engagement and track performance across channels.
- Support digital communication planning, social media monitoring and analytics reporting.

Event and Campaign Execution
- Assist in planning and executing online, in-person and hybrid events.
- Support the delivery of integrated marketing and communication campaigns and other departmental initiatives.
- Contribute to the development of internal communication plans and organization-wide events.

Stakeholder Collaboration and Team Representation
- Liaise regularly with internal teams across Payments Canada to coordinate internal communication needs.
- Represent the Marketing and Communications team as required and support internal clients on dissemination strategies and brand usage.
- Contribute to media monitoring and development of the daily industry news newsletter.

| What you need to be successful
- University degree or college diploma in communications, journalism, public relations or related field.
- Minimum of two (2) years of relevant work experience.
- Experience in developing written materials in a range of formats for various audiences.
- Eligibility to successfully complete background checks that will be carried out by Payments Canada, including criminal, credit, identity, employment, and education check.

| You will really stand out with
- Familiar with social media use in a business environment is considered an asset.
- Experience with MailChimp is consider