Data Processing Analyst

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

The
**Data Processing Analyst** will analyze and maintain the data systems of the organization. Their duties include interpreting data, analyzing statistical results, creating databases, identifying patterns from data sets, and undertaking data filtering. They may also be involved in preparing analytics reports, developing data visualizations, and mining data sets from primary or secondary sources.

**What does a day in the life as a Data Processing Analyst look like?**:

- Oversee the SMS scheduling and sending process as well as export data from clients and manually upload it to the platform
- Executes fast, accurate transaction processing, including data parsing, entry, and updating information
- Enrich data through research, generating and preparing reports and analytics as needed, and developing data visualizations
- Closely follow process workflows and support in implementing initiatives and projects as directed by leadership.
- Solicits and readily accepts constructive feedback
- Eager to learn new systems and processes
- Demonstrates close attention to detail and thorough review of one’s work with a focus on quality
- Understands the value of workflows, efficiency, and accuracy when processing repetitive operational tasks with high accountability
- Solutions-focused, viewing challenges as an opportunity to resolve problems and work through them
- Exhausting available resources and materials to resolve issues but knows how to seek consultation from peers and seniors when needed
- Exhibits good stakeholder management, ensuring client expectations are set and able to recalibrate when necessary
- Expresses ideas and suggestions in support of the team’s success
- Sees tasks through to completion and offers support as needed
- Able to communicate clearly and effectively with fellow consultants, leadership, and client contacts
- Collaborates closely with team leader/manager regarding issues or concerns with daily tasks and activities.
- Perform other duties as assigned.

**What are the required qualifications for a Data Processing Analyst?**:

- Graduate of an Associate or Bachelor’s degree; undergraduate are welcome to apply
- Minimum 2 years of experience as a Data Processing Analyst
- Experience in data models and reporting packages
- Strong written and oral communication skills in English
- A high level of process-orientation, digital organization, and resourcefulness
- Ability to work effectively in sensitive and high-stress situations
- Ability to work in a fast paced environment and multi task
- Ability to analyze large datasets, and strong attention to detail
- Basic knowledge working with Google Sheets, Excel, etc.
- Communication skills, Transparency, Proactiveness
- Problem Solving skills and Decision making
- Organization skills and Result Oriented
- Logical Thinking skills
- Multitasking

**Ninja Perks and Benefits**
- ** **Competitive compensation**:

- ** **Adherence to government-mandated benefits**:

- ** **Retirement Savings Program with Company Matching**:

- ** **Life Insurance**:

- ** **HMO on day 1**:

- ** **Paid time off, birthday leave**:

- ** **Bonus and incentive plans**:

- ** **Opportunities for skills training and personal and professional development**:

- ** **Employee Referral Program**

Experience
_infinite fun_ so you can have
_infinite growth_. Discover
_A Better Way to Grow_ Are you ready?

**Disclaimer**:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.