Customer Success Manager
1 week ago
About you and the role: A large part of our strategy is to "land and expand" within warehouses. Meaning we "land" in a warehouse (3PL) with one brand and wow them to the point where they have all their brands shipping internationally with Passport. In order to successfully expand, we need our warehouse partners to be our biggest cheerleaders. You are a natural networker, relationship builder, and a strategic thinker. You know how to work your way through an organization and find ways to bring value to decision makers at every level. **What you'll be doing**: - Traveling to our warehouse (3PL) partners and building key relationships. Expect to be on the road up to 30% of your time - Working alongside our Sales, Onboarding, Operations and Brand Success teams to ensure successful adoption of Passport and expansion within 3PL - Mapping out the inner-workings of each of our 3PL partners by identifying decision makers, understanding what each 3PL values, and how each operates - Become an expert on the Passport product, while keeping up with industry trends and news - One of our Values is "You are an owner". We're growing quickly, and there are plenty of gaps to fill and skills to develop along the way. If you want a job with a clearly defined role and monthly consistency, we're not the right fit. **What we're looking for**: - The ability to connect easily with customers, with strong verbal and written communication skills - Approximately 2-5 years of account management, customer success, sales, or consulting experience - A strong record in dealing with ambiguity, and comfortable working in high pressure environments and in uncertainty, you have the ability to stay organized and focused on the details - Empathy and the ability to take initiative on doing the right thing for the customer - Drive to understand clients' business goals, anticipate future needs and identify solutions - Ability to understand and communicate complex problems clearly and concisely to different audiences (Executives, Marketers, Engineers, Sales People, ICs) - Resourceful - you might not have all the answers, but you know how to find them - Experience working with warehouses, eCommerce, or logistics a plus, but not necessary - Bachelor's degree or equivalent experience
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