Representative Payment Operations

1 week ago

Montréal, Canada Maison Birks Full time

**BIRKS. PURE DELIGHT.**

Established since 1879, **Birks**is a luxury jewelry store whose reputation is built on quality, exclusivity, unique design and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each and every one of our clients.

As a **Representative, Payment Operations** in our Montreal Corporate Office, you will get to embody our **_belief in the promise of a brighter tomorrow_** through each interaction. As such, you will get to work in a highly motivated team that values excellence, hard work and team work.

**ARE YOU OUR HIDDEN GEM?**

  • Develop meaningful relationships with each client
  • Achieve or exceed sales targets continuously
  • Verify and process requests for new credit accounts and authorization requests, evaluating and approving sales up to $10,000 using all or part of the following: point score guidelines, credit report analysis, thorough verification, domestic and international Dun and Bradstreet report, public access information and banking analysis, etc.
  • Furnish and supports the payment operations department supervisors in processing credit & collection
  • Verify and process private label and third party phone orders for merchandise and services
  • Verify and process Personal, Business, and Cashier’s checks
  • Process and maintain client files up to date with accounts and financial data changes
  • Assist with sales slip/chargeback retrievals
  • Perform other assigned tasks as well as special projects and related duties as required
  • Bachelor’s degree in Business and Administration, or any relevant Degree with experience;
  • 3-5 years’ experience in a similar role
  • Consumer Credit lending (an asset)
  • Excellent organization skills, learning skills and the ability to multitask
  • Excellent interpersonal and communication skills (written and verbal)
  • Strong team values
  • Exceptional Customer Service skills
  • Bilingual: French and English (spoken/written).
  • **Please note that due to the nature of the responsibilities of the position, a proficient level of English is required, in particular to communicate on a regular basis with employees and managers outside of Quebec.**:
  • Solid knowledge of MSOffice (Word, Excel, PowerPoint and Outlook)
  • Ability to make ethical decisions, sound judgements and manage objections

**OUR PROMISE OF DELIGHT**

At **Birks**, you will find a management team that truly cares about your professional growth. You will be empowered to be yourself.

In return for your commitment to excellence, we offer

  • Stimulating career growth and development
  • Collaborative environment that inspires creativity
  • A commitment to diversity, inclusion and our community
  • Competitive earnings
  • Social benefits
  • Wellness program
  • Award and recognition programs
  • Innovative and unique training programs
  • Employee discounts

Come join us at **Birks**, and**_ let your true self shine_**

**Are you the gem we are looking for?

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