Vice President, Sales

About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
About the Job
As Vice President, Sales (Trust & Safety and AI Services), You Will
- Proactively identify, prospect, and win new enterprise logos, with a specific focus on the AI Services, Human Data Services, and Trust & Safety sectors.
- Co-design offerings with labs, shaping the roadmap with ops and product, and being comfortable in ambiguity where there is no standard playbook or RFP.
- Formulate and execute a strategic market entry and sales plan, targeting high-potential industry verticals such as social media, e-commerce and frontier AI.
- Have strong existing relationships with San Francisco-based foundation model builders, hyperscalers and/or strong applied AI companies.
- Sell into frontier AI or hyperscaler AI orgs, Heads of Safety, Research, Data, or Partnerships in SF / Bay Area and beyond.
- Lead tailored product demos that showcase our AI capabilities and clearly communicate how they solve prospect needs.
- Manage the entire sales lifecycle, from initial lead generation and qualification through to final contract negotiation and closure.
- Accurately forecast and manage a data-driven pipeline to achieve quarterly and annual targets for bookings, revenue, and margin.
- Lead the development of compelling proposals, manage responses to Requests for Proposals (RFPs), and craft innovative commercial and pricing models.
- Provide regular pipeline updates, sales forecasts, and performance metrics to leadership.
- Act as a trusted advisor to prospects by deeply understanding their business and operational needs.
- Gather and provide client feedback to refine service offerings and value propositions.
- Work closely with marketing, product, and delivery teams to ensure alignment of go-to-market strategies.
- Stay current on industry trends, platform safety regulations, and the competitive landscape.
- Represent the organization at industry events, conferences, and client meetings.

As Vice President, Sales (Trust & Safety and AI Services), You Need
- Post-secondary degree or certificate in a related discipline.
- 10+ years of experience in enterprise sales, technology services sales or business development.
- Minimum 8 years of experience selling Trust & Safety, AI services or related digital operations services within the BPO industry.
- Experience selling high-skill human data services: complex labeling, expert evaluations, red teaming, benchmark creation, and “humans in the loop” workflows.
- To be already orbiting the frontier AI ecosystem: you know Heads of Safety / Data / Research at labs, hyperscalers, or leading applied AI companies by name.
- Demonstrated track record of generating opportunities, acquiring new clients, and successfully converting trials into paid customers, particularly in acquiring large, complex deals in the North American market.
- Deep understanding of social media, UGC platforms, e-commerce, online safety, and compliance.
- Proven success selling AIML, data, or ML ops related services to enterprise and hyperscale customers.
- Can comfortably discuss LLM training pipelines, RLHF, evaluation frameworks, data curation, red teaming, and safety taxonomies with research and infra teams.
- Knowledge of platform regulations, such as the Digital Services Act (DSA) and Section 230.
- Exposure to global delivery models and experience working with cross-functional teams.
- Experience collaborating with Trust & Safety teams in tech platforms.
- Demonstrated ability to work collaboratively and effectively within a diverse sales team and with internal stakeholders.
- Exceptional communication, presentation, and influencing skills across all organizational levels, including executive and C-level.

IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.
Benefits of Working as a Vice President, Sales (Trust & Safety and AI Services):

- Competitive salary range
- Supplemental pay types: Bonus & Commission Pay
- Industry-leading medical, vision, and dental benefit plans paid by the employee + paid time off and sick time leave benefits (where applicable by legislation)
- Advanced development trainings
- Comprehensive well-being & resiliency approach for upskilling, mentoring, & career progression planning
- Amazing career growth opportunities