Front Desk Receptionist

2 days ago

Etobicoke, Canada Mimico Physiotherapy and Chiropractic Clinic Full time

We are looking for an experienced and dynamic Front Desk Admin/Manager to oversee the day-to-day administrative functions of our clinic.

Key Responsibilities:

- Customer Engagement:

- Greet and welcome patients in a professional, friendly, and engaging manner.
- Make small talk to build rapport and create a comfortable environment for patients.
- Effectively communicate and empathize with patients to understand their needs and concerns.
- Administrative Duties:

- Maintain patient records with confidentiality.
- Process billing and insurance claims, including MVA/WSIB cases, accurately and efficiently.
- Utilize practice management software (Jane) and Google Workspace tools.
- Multitasking and Organization:

- Handle multiple tasks simultaneously while maintaining a high level of accuracy.
- Prioritize tasks to ensure seamless clinic operations.
- Manage office supplies and inventory.
- Leadership and Team Management:

- Supervise and support front desk staff.
- Provide training and guidance to new employees.
- Foster a collaborative and positive work environment.
- Clinic Operations:

- Implement and maintain office policies and procedures.
- Monitor and improve patient flow and clinic efficiency.
- Assist in marketing and promotional activities for the clinic.
- Problem Solving and Decision Making:

- Exhibit quick decision-making skills in a fast-paced environment.
- Approach challenges with effective problem-solving strategies.
- Community Outreach:

- Engage in community outreach with family doctors and other healthcare providers to build relationships and enhance patient referrals.
- Relationship Management:

- Maintain relationships with existing clients to enhance their in-clinic experience.
- Follow up with patients post-appointment to ensure satisfaction and address any concerns.

Qualifications:

- Minimum of 3 years of experience in a front desk/admin role within a physiotherapy or similar healthcare setting.
- Exceptional customer service skills with a patient-centric approach.
- Extroverted and professional demeanor with excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office Suite, Google Workspace tools, and practice management software (Jane).
- Experience with MVA/WSIB billing and insurance claims.
- Ability to work independently and as part of a team.
- Leadership experience is an asset.

Why Join Us:

- Competitive salary and benefits package.
- Opportunity to work in a supportive and dynamic environment.
- Career growth and development opportunities.
- Be part of a team dedicated to improving patients' lives.

**Job Types**: Full-time, Part-time, Casual

Pay: $19.00-$22.00 per hour

Expected hours: 20 - 30 per week

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- On-site parking

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Evening shift
- Morning shift

Application question(s):

- Are you able to multitask in busy work environment ?

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (required)
- Administrative experience: 1 year (required)

Work Location: In person

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