Front Desk Receptionist

3 days ago

Etobicoke, Canada New Age Physio Full time

**New Age Physio is looking to hire a front desk receptionist and patient experience coordinator.**

Join our physiotherapist-owned multi-disciplinary clinic and work together with a great health team.
- This position would _**not**_be the right one for a full-time student or if you can’t work in the evenings_

**Requirements**:

- Excellent time management skills and ability to multi-task and prioritize work.
- Experience working in a physio clinic would be an asset
- Knowledge of Jane app would be an asset, but not necessary
- Attention to detail and problem-solving skills.
- Excellent written and verbal communication skills.
- Strong organizational and planning skills.
- Friendly, outgoing & approachable.
- Basic computer & telephone skills.
- Ability to work evenings and Saturday mornings

**A. Patient Experience**
- Welcome, assist, and interact with patients - friendly mentality
- Source of information for patients: location(s), services, clinicians, events
- New patient checklist
- Appointment booking

**Operations**
- Ensure completion of digital checklists
- Phone performance: answer rates, new patient booking rates, scripts
- Follow patient experience operations - win back calls, retention calls, confirmation calls, reviews, patient satisfaction collection, new patient registry, etc.
- Responsible for scheduling patient appointments, billing and account receivable

**What we offer you**:

- Great learning and mentoring opportunities
- Full support from team members
- Comprehensive and competitive compensation package

**Job Types**: Full-time, Part-time, Permanent

Pay: $16.93-$24.00 per hour

Expected hours: 30 - 40 per week

**Benefits**:

- On-site parking
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- Evening shift
- Monday to Friday
- Weekends as needed

Application question(s):

- Have you worked in a physiotherapy clinic before?

**Experience**:

- Front desk: 1 year (required)

Work Location: In person

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