Customer Care

1 week ago

Edmonton, Canada Loshen & Crem Full time

We believe skincare is personal. At Loshen & Crem, every client journey is guided by knowledge, precision, and care. From the first conversation to the final recommendation, our role is to make each interaction thoughtful, seamless, and elevated.

We’re seeking a **Client Care & Experience Specialist**—someone who ensures every client feels valued, understood, and supported. In this role, you’ll combine warmth, precision, and creativity to deliver an experience that reflects the high standards of the brands we represent.

**Responsibilities**
- Create engaging newsletters and visual content that inform and inspire clients.
- Provide personalized guidance on skincare routines, products, and treatments tailored to individual client needs.
- Manage orders, bookings, and follow-ups to ensure seamless, elevated service.
- Collaborate with boutique, spa, and marketing teams to maintain consistency across all client interactions.
- Contribute new ideas and creative solutions to continually enhance the client experience.

**Qualifications**
- Fully bilingual in French and English (required).
- A passion for skincare and wellness, with eagerness to keep learning and sharing knowledge.
- Experience with Canva (Adobe skills are a plus) to design polished, brand-aligned visuals.
- Strong attention to detail, initiative, and commitment to delivering exceptional client care.
- Excellent communication skills and the ability to build trust quickly.

**Why Work With Us**

Loshen & Crem is a trusted destination for some of the most respected skincare brands in the world, including Biologique Recherche, Valmont, iS Clinical, and Augustinus Bader. Our focus is always on creating meaningful, personalized experiences—not just transactions.
- Join a team that values precision, education, and care.
- Be part of a work environment where every detail matters.
- Start part-time, with potential to grow into a full-time position.
- Help shape a client journey that is curated, intentional, and deeply personal.

If you believe client care is about more than just service—if it’s about educating, inspiring, and making every touchpoint memorable—we’d love to meet you.

**No Cover Letter, No Response.**

**Job Type**: Part-time

Work Location: In person

**Job Types**: Full-time, Part-time, Permanent

Pay: From $18.00 per hour

**Benefits**:

- Company events
- On-site parking
- Store discount

Application question(s):

- Do you have a genuine interest in skincare and self-care?

**Language**:

- French (required)
- English (required)
- Bilingual (required)

Work Location: In person

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