Order Entry Specialist

At Onward Manufacturing Company Limited, we are a proudly North American, Family-owned manufacturer of premium quality, high performance gas barbecue and related accessories. Our Broil King® gas grills are designed, engineered, manufactured, and assembled from raw materials and components to finished barbecue, in the US and Canada. Broil King® is sold in over 40 countries and backed by a worldwide network of sales and distribution partners.

When it comes to quality, there can be no compromise. Improvement to quality is a never-ending journey. Onward was the first grill company to embrace ISO quality standards and remains committed to insuring and continuously improving the quality of every process, component, product and service to deliver an exceptional experience our customers have grown to trust.

We are currently looking for an **Order Entry Specialist **to join our team in **Waterloo, ON.**

**Position Summary**:
Reporting to our Senior Manager of Customer Interaction, the incumbent will play a key role in communicating with our dealer network, answering questions from our sales team and working with our distribution facilities to foster a customer focused environment.

**Essential Duties and Responsibilities**:

- Enter dealer purchase orders into our ERP
- Process and manage customer orders from start to finish
- Ensure accurate and timely data entry of order information into computerized systems
- Collect and organize necessary documentation for each order
- Communicate with customers to confirm order details and address any inquiries or concerns
- Respond to any dealer calls and respond directly to dealer inquiries
- Maintain organized files and records of all orders and related documents
- Coordinate with internal teams to ensure smooth order fulfillment and delivery
- Provide accurate estimated time of delivery/arrival
- Run reports regularly to ensure timely communications with relevant parties

**Requirements**:

- Excellent attention to detail and accuracy in data collection and entry
- Strong clerical and organization skills
- An excellent attention to detail
- Ability to prioritize tasks and meet deadlines in a fast-paced environment
- Reliable and dedicated to supporting the team
- Strong communication skills, both written and verbal

**WORKING CONDITIONS**:

- Office environment. This is not a remote position, and the incumbent would be required to report to the office during working hours.
- The working area is expected to be organized, clean and well maintained.

**HOURS**
- Monday to Friday, 8:30am to 5:00pm. Overtime may be required. Hours can be flexible to your needs, with approval.

We are an equal opportunity employer and value diversity at our company. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
- **Should you require accommodation during the recruitment process, please contact Human Resources.**_

We wish to thank all applicants for their interest but advise that only those selected for an interview will be contacted.

**Salary**: $17.00-$17.50 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Store discount
- Vision care

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Waterloo, ON N2V 1K3: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Data entry: 1 year (required)

Work Location: In person