Director, Client Value Proposition, Insurance

Requisition ID: 192716

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**Director, Client Value Proposition - Insurance | International Banking**

**Purpose**
Leads and oversees client value proposition design for IB Insurance for both creditor and non-creditor insurance products by developing and managing product offer that meet client needs, in alignment with the Retail Bank strategy. Responsible for establishing relevant and meaningful offerings, and optimized client journeys while ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.

**What You’ll Do**:

- Leads and drives a client focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Develops and implementing the insurance customer value proposition that attract and retains clients in identified priority segments and in support of our long-term strategic vision to build strong primary client relationships
- Leads and oversees Products & Client Value Proposition (CVP) Governance team in International Banking ensuring business strategies, plans and initiatives are executed/delivered in conjunction with local Product & CVP teams, in compliance with governing regulations and internal policies and procedures.
- Works closely with the Partnership Director Insurance in finding partners that support the development of segment driven products as well as identifying unique opportunities to differentiate the company’s offerings from the competitors.
- Collaborate and works in close cooperation with the (Retail) distribution teams to ensure that products are part of client journeys and offered at the right time in all of the Bank’s distribution channels
- Provides expert advise, coordinates and assist with the development of training programs for advisory roles with focus on priority segments
- Works closely with countries to conduct market research and analysis to understand customer needs and preferences for each segment. Monitors customer feedback and market trends to continuously refine and enhance the customer value proposition.
- Works closely with the Director Performance Management, monitors KPI’s on product performance such as new sales, cancellations, attrition, and loss ratio monthly. Takes timely action to improve performance, either thresholds are breached, or performance is trending in the wrong direction.
- Perform product and client analysis in close cooperation with Business Analytic and Actuarial teams to optimized revenues and enhance lifetime values.
- Lead the design and development of new product offerings and the continuous improvement to existing products and journeys, in conjunction with the Bank’s Retail strategy.
- The incumbent seeks to develop and provide products that expand primary banking relationships for the Bank’s priority segments, attract new clients, and ensures sustained profitable growth.
- Product Bundling & Pricing: Craft product bundles/discounts to increase client retention and offer a competitive product.
- Product Expertise: Internalization of product expertise/knowledge across insurance products and carriers
- Advise and work with our external partners to define and evolve business needs and requirements to support the Creditor and Non-Creditor platforms.
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviors; communicating vison/values/business strategy; and managing succession and development planning for the team.

**What You’ll Bring**:

- University degree with a minimum of 10-15 years’ experience in financial services with significant experience of the Insurance industry
- Expert knowledge of Insurance & Retail Banking products (e.g., Creditor Insurance, Stand-alone/Life Insurance and Property & Casualty, and/or Loans, Residential Mortgages, Credit Cards, Line of Credit, Deposits and Investments), related sales and operational processes & procedures
- Highly knowledgeable and demonstrated ability to develop sound client value proposition design strategies
- Projects a strong executive presence with proven success in connecting with different functional areas, partner groups and member group