Senior Manager, IPB Value Proposition

Position Senior Manager, IPB Value Proposition - Toronto, ON Scotiabank Purpose The Senior Manager is responsible for ensuring the PAC and CCA countries have a comprehensive suite of Wealth Management onshore and offshore products and services for Private Banking Clients, helping teams to deliver an exceptional client experience. Private Banking is at the centre of our Wealth Management vision for client relationship management both onshore and offshore. The Senior Manager, IPB Value Proposition will have to ensure alignment across the different markets, verify segment ownership over products and services, define segment exclusive pricing methodologies, establish adequate processes and service level agreements, identify improvement opportunities. This role requires a deep understanding of the specific needs of our Private Banking clients, the ability to influence and work with multidisciplinary teams. The primary purpose of the position is to support the development and deployment of the strategic initiatives of the Value Proposition for the PB segment, working together with other Wealth Management teams in Toronto and in the countries, in order to increase market share and profitability of Private Banking across International Wealth Management. Accountabilities / Responsibilities Champions a client focused culture to deepen Private Banking client relationships and leverage broader relationships. Collaborates with the in-country Private Banking teams in the development and alignment of Wealth Management products, solutions and services, understanding the business priorities, and helping the local teams make the necessary implementations according to the IPB Value Proposition strategy. Shares best practices related to the value proposition with International Private Banking teams, by understanding what works well in certain countries and using these insights to provide feedback and new perspectives on the overall model. Actively pursues a culture of creating an exclusive Wealth Management offer for Private Banking clients across all geographies, as part of the Total Wealth model, influencing and negotiating with stakeholders to ensure an exceptional client experience. Collaborates with the in-country Private Banking teams in development and implementation of Private Banking products tailored to the specific needs of PB clients including but not limited to Credit Cards, Deposit accounts, Investment alternatives, Cross border transactional services, Mortgages, Unsecured Lending, Wealth Lending, Philanthropy, etc. Identifies external partnerships with potential service/solutions providers to improve IPB’s Value prop in different areas like pricing, cash management, tax advisory, insurance advisory, digital solutions and platforms, loyalty, etc. Supports the local review and negotiation of Service Level Agreements and process reengineering for Private Banking products and services, ensuring times to market are in accordance with the value promise given to clients. Actively looks for opportunities and partnerships to enhance IPB’s Digital agenda leveraging Bank capabilities. Supports the design of the IPB Value proposition (principles and articulations across the segment) from a products and services perspective. Researches to gather insights on clients for onshore and offshore needs. Coordinates with in-country Private Banking teams, overseeing the governance over the ongoing management and maintenance of segment solutions. Actively supports the development of the multi-year plan for the implementation of the IPB value proposition based on client segmentation data, market/economic conditions, IWM objectives and competitive positioning. Participates in the design and deployment of projects related to products and services implementation for IPB in the countries. Supports the definition of appropriate Products and Services suite, including setting targets to close gaps, developing business plans, regular assessments against minimum targets and standards, performance appraisals. Works closely developing strong relationships with all relevant Wealth Management teams, including Asset Management, Brokerage, Trust Services and partners such as IIA, JF, IWS, Global Banking & Payments, Corporate, Commercial & Multinationals, Affluent team (IB Retail) and IB Marketing. Continually analyzes new market trends, develops thorough understanding of the needs of Private Banking clients, the competition, regulatory and compliance environments and changes. Understands how the Bank’s risk appetite and risk culture should be considered in day‑to‑day activities and decisions. Familiar with KYC and AML/ATF policies; ensures familiarity with all relevant AML/ATF regulations. Participates in other assignments and projects as required. Education & Experience Spanish is desirable. Minimum 5 years’ experience in wealth management and/or consulting for the Affluent, High Net Worth or Ultra High Net Worth segment. Excellent knowledge of all Private Banking, Retail Bank, Commercial Bank and Wealth Management products and services; strong credit skills. Experience developing, implementing, reviewing, scaling a value proposition in financial services. Experience with product development in banking. Broad knowledge of the various business lines, segments and products. Knowledge of sales and service design concepts and management techniques. Excellent knowledge of transactional products and services and investment products; adequate knowledge of taxation, insurance, retirement planning and estate planning. Experience in process engineering and lean practices applied to banking. Ability to evaluate risk, identify control weaknesses, contribute to policy development, implement supporting procedures and report on non‑compliance effectively. Proficiency with MS Office (Excel, PowerPoint), Salesforce, Power BI. MBA or degree in business or equivalent. Exceptional interpersonal skills and ability to develop solid relationships with IWM stakeholders. Very strong understanding of the country’s business and political environment in IWM footprint. Strong working knowledge of the competitive landscape. Ability to keep up to date on past, current and future trends in financial services. Strong organization & self‑management skills to convert strategic objectives and plans into measurable results. Strong communication and presentation skills, ability to deal with all levels of management. Strong negotiating and listening skills. Strong strategic influencing skills; ability to work in a cross‑functional, matrixed work environment. A self‑starter and team worker who is goal oriented. Flexibility and strong organization skills to adapt to a wide variety of tasks and functions and to work effectively within the International Private Banking and International Wealth Management teams. Working Conditions Work in a standard office‑based environment; non‑standard hours are a common occurrence. Location Canada : Ontario : Toronto Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Other #J-18808-Ljbffr