Express Connect Coordinator- Ftt

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At BC Hydro, we’re working towards creating a cleaner and more sustainable future for all British Columbians and need
people like you to help us. A career at BC Hydro is meaningful and provides you the opportunity to be part of a talented,
inclusive, and diverse team. We offer a healthy work-life balance, competitive wages, a comprehensive benefits package,
and training opportunities to support you in your career growth. We're proud to be ranked as one of B.C.'s Top Employers
and one of Canada's Best Diversity Employers.

**Express Connect Coordinator
- FTT - Nanaimo**

Number of positions: 2 Job Location: Nanaimo DO

Employment type: Temporary Region: Vancouver Island

Hours of work: Full-time (37.5 hrs/wk) Flexible Work Role: Remote

Annual salary: $ 64,100.00 - 69,200.00

**What you'll do**
- Creates service orders for a variety of customer requested projects such as connection of overhead and underground

services of 100 amp, 200 amp or 400 amp, non-CT metered services., etc; issues connection orders on behalf of, and as
instructed by Distribution Design; manages projects from inception to completion; enters new service data into the
Geographic Information System (GIS).
- Completes Electric Services Orders (ESO) by entering various meter data, meter multipliers, billing multipliers, billing

information, meter reading routes/locations and related back billing instructions. Establishes, maintains and deletes
customer accounts. Provides an enquiry service to internal and external customers on billing issues regarding service work.
Investigates discrepancies/errors and follows up with corrective action regarding service orders.
- Issues ESOs and work orders for disconnections and reconnections, removals, alterations and new connections

incompliance with Distribution Standards, Electric Tariff, Secondary Voltage Revenue Metering and be consistent with
permits, billing, credit, security and other criteria. Processes ESO and work order information following emergency and/or
security activities initiated by others.
- Assists Contact Centre and Billing Operations by preparing billing related orders for miscellaneous, in advance, standard,

non-standard and other charges for BC Hydro and third-party customers; tracks payment activity prior to releasing ESOs
and work orders; informs customers of payment requirements such as for call back and other charges.
- Examines customer accounts in SAP and determines the need for creating new accounts and required fees (such as

identifying fees pending) based on established policy and guidelines; advises customers accordingly.
- Assists Distribution Design staff by issuing ESOs and work orders for a variety of other projects such as: upgrading

overhead transformers, etc; administers and raises work orders for new facilities such as: traffic signals and street lighting;
assists by tracking and reporting all information for possible damage claims and information requests.
- Maintains liaison between customers, municipal officials, contractors, line crews and other utilities to explain policies,

procedures and costs/rates related to an electric service request. May be required to provide cautionary comments
process such as the Red Tag procedure.
- Prepares, processes and maintains a variety of forms, documents, files, reports and summaries related to distribution

system records, statistics and activities including GIS record updating.
- Preparing and revising a variety of plans, drawings and maps relating to the distribution system.
- Collects information such as permits and declarations, releases for construction and monitors the progress of work orders

that have been initiated by others and performs a variety of duties such as: routing work; responding to power quality
complaints and aerial trespass problems; informing customers of planned interruptions; processing and monitoring work
orders related to maintenance of plant, lines and poles; coordinating work with Line Department; providing and receiving
information related to requirements for rights-of-way; and processing and maintaining records for flat rate accounts.
- May be required to assist Distribution Design staff with billing and account information and reviewing and issuing Design

work orders for connections.
- Performs duties of a minor nature related to the above duties that do not affect the rating of the job.

**What you bring**
- High school graduation with Physics 11, Math 12 and English 12.
- Two (2) years of previous experience in a related Distribution or Customer Service job and one (1) year of demonstrated

working knowledge of BC Hydro’s distribution system, service connection process and electrical code.
- Completion of BC Hydro Express Connect training program (including completion of Electrical Utility Fundamentals and

BC Electrical Code courses or equivalent).
- Some positions may be required to hold a valid class five (5) driver's license.
- If there are no f