Customer Experience Manager

6 days ago

Winnipeg, Canada Mobile Tech Lab Full time

**Mobile Tech Lab is seeking a customer experience manager for our Winnipeg locations, we currently have openings at the following locations**:
U-1765 Kenaston Blvd, Winnipeg, MB

80-2200 McPhillips Street, Winnipeg, MB

F-2020 Corydon Avenue, Winnipeg, MB

25-845 Dakota Street, Winnipeg, MB

670-1615 Regent Avenue West, Winnipeg, MB

1530-300 Mystery Lake Road, Thompson, MB

**Overview**

Mobile Tech Lab is seeking an experienced Customer Experience Manager to join our growing team for a full-time/part-time position at our above listed locations. A customer experience manager embodies our excellent understanding of consumer tech and our penchant for quality and genuine interactions with customers, culminating in an all round pleasant customer experience. Starting rate is $14 per hour

**Language of work: English**

**Benefits**
- Blue Cross Benefits Coverage
- Casual Dress
- Flexible Schedule
- On-site Parking
- Store Discount

**Hours of Operation**
- 10AM to 6PM every day.

**Job Duties**
- Customer Support
- Ensure that customers receive timely and top-notch service.
- Greet customers both in person and on the phone.
- Answer inquiries and provide information to customers.
- Diagnose device issues and explain the services/fees to the customers
- Create, modify, and monitor repair tickets.
- Communicate with customers and team members on the progress of repair tickets.
- Store Operations
- Responsible for the care and supervision of store operations and procedures.
- Diagnose and resolve technical problems.
- Maintain professional demeanour at work.
- Maintain accurate cash and payment records on a daily basis.
- Be the point of contact for all matters regarding their location.
- Maintain healthy communications with staff and customers.
- Curate the store interior, such that it is neat and beautifully setup at all
- times.
- Ensure that we are in compliance with local regulations and guidelines.
- Inventory
- Intake arriving stock and organize as needed
- Keep track of and maintain store inventory and assets.
- Training
- Consult necessary manuals or guides to research solutions.
- May supervise other technical support staff if needed.
- Study training materials and follow guides to perform tasks with varied difficulties.
- Train new staff and update existing staff on new procedures/processes.

**Requirements**:

- Minimum one year of experience working in the retail industry, 2 years preferred.
- Be able to communicate clearly and effectively in oral and written English with customers and other team members.
- Knowledge of iPhones, Samsung, and other smartphones; as well tech in general.
- A background in electronic repair or similar technical fields is an asset..
- 2+ years of experience in a managerial position is preferred but not required.

**Other considerations**
- Bilingualism is an asset;
- Mobility (with a valid license and vehicle) is an asset, as technicians may be shuffled across our multiple locations;
- Quickly diagnosing repair issues.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 40 per week

**Salary**: From $14.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Store discount
- Vision care

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay

Work Location: One location

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