Customer Experience Manager Pt

6 days ago

Winnipeg, Canada Michaels of Canada, ULC. Full time

Store - WINNIPEG-CROSSROADS, MB

We're here for the Makers Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of class and in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assigned

Preferred Knowledge/Skills/Abilities

**Preferred Type of experience the job requires**:
Retail management experience preferred

Physical Requirements

Work Environment
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.

  • Pt Customer Experience Manager

    2 weeks ago

    Winnipeg, Canada Michaels Stores Full time

    Store - WINNIPEG-POLO PARK, MB Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. - Assist Store Manager in leading and managing adherence to Standard...

  • Pt Assistant Manager

    2 weeks ago

    Winnipeg, Canada Maurices Full time

    As PT Assistant Manager you'll support in leading a team of talented associates to create an unforgettable experience that leaves our customers looking and feeling their best. If you have: - previous supervisory experience - strong selling abilities and ability to build strong customer relationships - proven ability to motivate others and work as a team to...

  • Pt Assistant Manager

    1 week ago

    Winnipeg, Canada Maurices Full time

    As PT Assistant Manager you'll support in leading a team of talented associates to create an unforgettable experience that leaves our customers looking and feeling their best. If you have: - previous supervisory experience - strong selling abilities and ability to build strong customer relationships - proven ability to motivate others and work as a team to...

  • Customer Service Representative

    8 hours ago

    Winnipeg, Canada eCom Customer Care Full time

    **We are hiring full-time, permanent Customer Service Representatives (CSRs) to join our team! CSRs are responsible for delivering top notch service to clients while promoting a variety of products and services.** **CSRs are responsible to**: - Efficiently and effectively manage high customer call volumes. - Identify and address customer needs, providing...

  • Customer Service Representative

    2 days ago

    Winnipeg, Canada eCom Customer Care Full time

    **We are hiring full-time, permanent Customer Service Representatives (CSRs) to join our team! CSRs are responsible for delivering top notch service to clients while promoting a variety of products and services.** **CSRs are responsible to**: - Efficiently and effectively manage high customer call volumes. - Identify and address customer needs, providing...

  • Customer Experience Manager

    3 weeks ago

    Winnipeg, Canada American Income Life Full time

    About the job Customer Experience Manager We are on the hunt for passionate individuals who crave excitement, innovation, and a workplace where every day feels like a new opportunity. We are currently seeking a candidate as our Customer Experience Manager . The ideal candidate for this role would have a resilient personality, a positive attitude and a desire...

  • Assistant Manager/food Services, Pt

    6 days ago

    Winnipeg, Canada Compass Group Full time

    **Working Title**:Assistant Manager/Food Services, PT **Employment Status**: Part-Time **Starting Hourly Rate**: $19.00 per hour **Address**:1970 Wellington Ave Winnipeg MB R3H 0E3 **New Hire Schedule**:Weekends, early mornings, evenings, holidays, weekdays You might not know our name, but you know where we are. That’s because Compass Group Canada is part...

  • Customer Experience Manager

    3 weeks ago

    Winnipeg, Canada Michaels Stores Full time

    Customer Experience Manager – Michaels Stores – Winnipeg-Crossroads, MB Deliver a customer‑centric shopping experience by managing and delivering effective front‑end operations and expectations. Lead omnichannel processes and maintain store recovery standards to deliver our brand promises. Provide friendly customer service across all touchpoints....

  • Customer Experience Manager

    1 week ago

    Winnipeg, Canada Michaels Stores Full time

    Customer Experience Manager – Michaels Stores – Winnipeg-Crossroads, MB Deliver a customer‑centric shopping experience by managing and delivering effective front‑end operations and expectations. Lead omnichannel processes and maintain store recovery standards to deliver our brand promises. Provide friendly customer service across all touchpoints....

  • Customer Experience Manager

    3 weeks ago

    Winnipeg, Canada The Michael's Companies Full time

    Customer Experience Manager page is loaded## Customer Experience Managerlocations: Winnipeg-1570 Regent Ave W, Unit Btime type: Full timeposted on: Posted Todayjob requisition id: R Store - WINNIPEG-CROSSROADS, MBDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel...