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Property Manager

3 weeks ago

Markham, Canada Big City Realty Inc. Brokerage Full time

**The Opportunity**

We’re building something real here. Our Property Management division is a core pillar of our business, and the next 12-24 months are critical. We’re hiring an **experienced, licensed Property Manager** who can **run day-to-day operations**, protect the quality of service, and **help us grow** the portfolio the right way.

This is not a “keep the lights on” role. This is a **lead from the front** role.

If you’re a **problem-solver**, a strong communicator, naturally organized, and someone people actually enjoy working with, you’ll fit right in.

**What You’ll Do (Core Responsibilities)**

**Property Management Operations**
- Manage a portfolio of residential rental properties (primarily condos/houses)
- Handle tenant onboarding, renewals, notices, move-ins/move-outs, inspections, key/lockbox coordination
- Coordinate maintenance requests: triage, dispatch, follow up, and ensure quality control
- Manage vendor relationships (quotes, scheduling, invoices, and performance)
- Ensure consistent documentation, compliance, and service standards

**Client & Tenant Communication**
- Be the calm, professional point of contact for owners and tenants
- Resolve issues quickly and fairly with strong judgment and firm boundaries
- Provide owners with updates, recommendations, and clear reporting

**Growth & Process Improvement**
- Help build systems, checklists, templates, and workflows to scale
- Identify operational gaps and fix them (before they become problems)
- Support leasing/admin coordination when needed
- Contribute ideas to grow the division through better service, retention, and referrals

**Brokerage Front Desk & Admin Support (As Needed)**
- Answer incoming phone calls and route inquiries to the right team member
- Greet and assist walk-in clients and agents in a professional, friendly way
- Book/cancel appointments and manage basic calendar scheduling
- Support the brokerage team with light admin tasks (printing, scanning, document prep, general office support)
- Assist with MLS-related admin support when required (listings paperwork, basic updates, coordinating with agents)

**Who You Are**

You’re the type of person who:

- **Takes ownership** — you don’t wait to be told, you execute
- Stays organized while juggling multiple priorities
- Communicates clearly and professionally (written + verbal)
- Can handle pressure and still keep a positive attitude
- Is a **team player** — reliable, respectful, and easy to work with
- Enjoys solving problems and improving systems

**Requirements (Must-Haves)**
- **Property Management license required** (please include details when applying)
- **2+ years of property management experience** (more is a plus)
- Strong knowledge of tenant relations, maintenance coordination, and leasing admin
- Excellent English communication skills (written and verbal)
- Proficiency with Microsoft Office / Google Workspace and property management tools Yardi/Buildium
- Ability to work some **evenings/weekends as needed** (tenant issues and operational realities)

**Nice-to-Haves**
- Experience managing condos in the GTA
- Experience scaling a portfolio or helping a PM business grow
- Strong vendor network
- Comfort with reporting, basic budgeting, and operational KPIs

**What Success Looks Like (First 90 Days)**
- Portfolio is stable, organized, and running smoothly
- Faster response times, tighter follow-up, fewer loose ends
- Owners feel informed and confident; tenants feel handled
- Systems/checklists in place so we can scale without chaos
- You’re proactively contributing to growth and retention

**Why Join Us**
- You’ll be a key leader in a fast-growing division — your work will matter
- Strong team environment: supportive, professional, and fun to be around
- Opportunity to grow into a senior/lead role as the portfolio expands
- We move fast, we improve constantly, and we take service seriously

**How to Apply**

Send your resume and a short note answering:

- How many doors have you managed?
- What PM systems/tools have you used?
- Why are you the right person to help grow this division?

**Job Types**: Full-time, Part-time, Contract

Pay: $50,000.00-$60,000.00 per year

**Benefits**:

- Extended health care

Licence/Certification:

- Property Manager Certification (preferred)

Work Location: In person