Key Holder

2 weeks ago

Greater Sudbury, Canada La Senza Full time

Overview

Key Holders assist the management team in leading the store’s selling effort and operational execution,

ensure exceptional customer experiences and drive profitable top-‐line sales. Key Holders drive personal

sales by demonstrating and coaching La Senza selling behaviours to create a High Performance Selling

Culture with the team and achieve store sales goals. They are held accountable to personal performance

goals. They live our values and represent the brand in their behaviours.

Role and Responsibilities
In addition to sales associate responsibilities, drive profitable sales growth through segment

ownership

Support management team in creating an environment that is focused on consistently delivering

exceptional, positive customer experiences and demonstrate company selling behaviours

Support the management team in retention by creating and promoting a safe, positive work

environment, effectively assisting in resolving associate relations issues using the La Senza coaching

model and assist in executing all company initiatives

Focused on building new and lasting customer connections, delivering highly satisfying customer

experiences by providing expert product knowledge and cultivating relationships with customers.

Consistently lead the La Senza selling model with confidence, passion and expertise.

Promote and display teamwork across all zones to ensure the customer’s journey is seamless

Assist Management team in creating/communicating action plans to optimize results, execute

operational activities and control payroll budget and expenses

Responsible for opening/closing procedures such as processing end of day paperwork, cash

management and daily sales reconciliation

Follow standard operating procedures, including damages, transfers and other compliance-‐related

items, such as supporting the physical inventory process and other store strategies to reduce shrink

Ensure compelling visual merchandising and presentation standards are executed and maintained,

including identifying and executing sell down strategies

Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles,

colours, and sizes represented in conjunction with executing to the brand guide

Lead with professionalism and behaviours guided by the company values

Updated Apr 2019

**Qualifications**:

- Ability to foster an environment of exceptional customer service and optimize the La Senza selling

model
- Ability to effectively delegate, follow up and communicate with all levels of the organization
- Ability to coach, develop and partner with management team on performance management
- Business acumen with strong strategic and analytical skills
- Previous management or supervisory experience
- Schedule flexibility to include evenings, weekends and holidays
- Ability to manage complex and competing priorities through time management and organizational

skills
- Professional demeanor that reinforces brand and company standards

**Job Type**: Part-time

Pay: From $18.25 per hour

Expected hours: 15 - 20 per week

Work Location: In person

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