Service Proposal Administrator

At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17.000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.

Endress+Hauser Canada was founded on May 1st, 1990. The company's main office is in Burlington, Ontario and additional offices are in Montreal, Quebec, Calgary & Edmonton, Alberta. Our Channel Partners and Authorized Service Partners provide coverage and support across Canada.

We are looking for a Service Proposal Administrator to be responsible for leading the development of Value-Added Service proposals for instrumentation, across all accounts, regardless of account coverage (channel partner, regional direct sales, national, and regional strategic accounts).

**What is the role about?**

Are you a customer-focused professional with a passion for translating business needs into actionable solutions? You’ll work closely with Sales teams to understand customer goals and develop proposals that address their needs.

Do you thrive in a fast-paced environment where coordination, communication, and attention to detail are key? If so, this is the ideal opportunity for you

**Which tasks will you perform?**
- Work closely with Sales teams to understand customer’s goals, objectives and business needs and develop proposals to address those needs
- Manage service proposal pipeline for all assigned accounts he/she is accountable
- Manage Customer and Service Opportunities using the C360 Customer Relationship System (Salesforce).
- Responsible for the compliance with the Company's opportunity acquisition process including preparation of quality gates and ensuring technical and commercial approvals are obtained
- Manage and coordinate proposal development activities for all new Value-Added Service Opportunities.
- Communicate verbally or in writing with customers to understand the complete scope of supply (beyond just what has been asked)
- Define the scope of supply and incorporate in the proposal
- Fielding of all customer inquiries received
- Processing of customer orders, ensuring successful hand-over to the Service Execution & Coordination team so all customer needs and expectations are well understood to be properly executedWork closely with other processes such as Application Support, Projects, Service, Logistics or Marketing in order to fully satisfy the customers’ needs

**What do we expect from you?**
- Post-secondary education is preferred in either Business or Technical fields like instrumentation, automation, electronics or engineering
- Minimum 5 years of Business 2 Business experience in Sales and/or Customer Service
- Intermediate computer processing skills, including SharePoint, Microsoft Excel, PowerPoint and Word
- Excellent verbal and written communication skills
- Strong organizational skills
- Aspiration to sales in order to expand customer inquiriesBilingualism (English/French) is an asset

**What can you expect from us?**
- We are a family-owned, highly committed company with a sustainable vision.
- We promote lifelong learning with versatile training and further education opportunities, internal knowledge transfer and e-learning.
- We prioritize Work-Life Balance, offering flexible working hours and hybrid remote work opportunities to support our employees in maintaining a healthy balance.
- We are committed to Eco-Friendly Initiatives, actively participating in EcoVadis to promote sustainable and responsible business practices.
- We prioritize Employee Well-Being by offering a comprehensive company pension scheme and access to health offers that support our employees' overall wellness.We encourage Continuous Learning through language courses offered to our employees, promoting personal and professional development within our organization.
- **How do you apply?**

Endress+Hauser Canada is an Equal Opportunity Employer and does not allow discrimination or harassment of any kind. All applicants and employees will be considered without attention to race, creed, ethnic origin, sex, age, sexual orientation, disability, family status or any other status protected in Canada. Decisions will be made based on business needs and qualifications for the role. If you require reasonable accommodations during the interview process, please let us know.