Business Line Manager

**Job Summary**

As Digital Business Line Manager your mission, is to “Be the CEO of the digital solutions business within your customer centre and catalyst within Epiroc to accelerate the Digital and Automation transformation in our industry. As the empowered profit and loss owner of the Digital business within your CC, it is critical that you take bold decisions and actions to attain these objectives in a lean and efficient way, managing your cost efficiency. Ensuring internal collaboration and satisfaction from the divisional and local management teams as well as customers within your region is a defining measurement of success for this role.

**RESPONSIBILITIES**:
**People Leadership & culture**
- High focus on SHEQ and achieving gender diversity targets.
- Be a role model and a visible ambassador for our company values and business CoC.
- Make sure that all employees have a valid job description, mission with tangible goals and KPI’s.
- Develop best in class and diversified team to secure our position as a leading global technology partner.
- Acting as a forward operating arm of the DSD, empowered to execute front line decisions within their given mandates.
- To reinforce the ONE EPIROC and organizational teams’ collaboration culture
- Prepare capable successor to your position, in consultation with the HR team.

**Business Performance & Management**
- Create a digital solutions strategy which meets the evolving needs of the business, our customers and capitalizes on opportunities for needed transformation.
- Maximize market coverage through efficient territory management and organization setup, and effective distribution channels.
- Digital Solutions business performance P&L ownership and business reporting for:

- Ensure targets are set and achieved for Orders Received and Revenue, Consolidated Gross Profit, Market Contribution, and other business health metrics for your CC (by major portfolio).
- Business/market intelligence (market share, competitive comparison, pricing intelligence, offering development) - supported by input from local CC teams.
- Quotation and tender development looking for potential cross-digital deals.
- Pricing and discounting approvals within defined governance and authority
- Licensing and subscription models for different product and service offerings
- Owner of division functional costs and functional cost efficiency
- reporting, analyzing financial data, manage the budget, optimize expenses, headcount to grow sustainably
- Conduct Monthly Operating Reviews and bi yearly Business Performance Meetings.
- Think consolidated for digital solutions and ensure we recover the costs for delivery and support.
- Lead the Digital product business model strategy with focus on expected value added to customer, flexibility, and recurring revenue. Work with other CC divisional BLMs to define combined go-to-market offerings and leverage each other’s contacts and opportunities.
- Active participation in development and negotiation of tenders.
- Assess and map the needs of the digital, capital and aftermarket sales teams, ensuring competence development plans are in place, including establishing training schedules.
- Contribute to the development of value based and solutions selling for technology in your region including digital sales training material.
- Driving price quality, input to market area price developments, incentivizing vs price realization.
- With division Commercial team manage business risk on entry to new deals, contracts, POs, etc.
- Work closely with the divisional Regional Business Managers and their teams on “must-win” deals.
- With divisional MarCom team ensure a strong marketing and communications strategy in place driving sustainable profitable growth through awareness of the value to our customers, provoking thought leadership and implementing global campaigns when applicable.
- Compiling budgets and target setting yearly including preparation for the target setting meetings.

**Customer Success -Delivery & Support**
- Drive project accountability - through clear project plans, deliverables, timelines, KPIs, roles & responsibilities mapping, and solid communication/measurement plans.
- Develop, implement, and support data analytics initiatives to enhance Epiroc business.
- Drive the unified divisional support model where the customer sees one Epiroc regardless of the complexity with multiple product companies.
- Ensure an effective local support structure for both level 1 and level 2 support installations in a sustainable and profitable way.
- Create a customer success manager structure for existing install base that creates healthy relationship, onboarding, implementation, and adoption, ensuring that customers achieve value.
- Proactively search for opportunities to expand existing accounts during monthly customer check-ins. Deliver insights to customers proactively and provide feedback internally.
- Identify opportunities to upsell and expand accounts preventing c