Business Line Manager

United. Inspired. Performance unites us, innovation inspires us, and commitment drives us to keep moving forward. We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable. Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes: - Competitive wages and annual employee bonus and incentives. - Family-friendly benefits package. - Company matching group retirement savings plan. - Paid vacation and sick time. - Fleet vehicles and travel allowances. - Support for relocations. - Employee perks and discounts. - Trades apprenticeships. - Support for growth, training and education. - Progressive flexible work arrangements. - Employee social engagement activities and Company-sponsored events including fundraising, family, and community involvement. - Sustainable employment and growth. Join Our Team as a Business Line Manager at Epiroc Your Mission: As Digital Business Line Manager your mission, is to "Be the CEO of the digital solutions business within your customer centre and catalyst within Epiroc to accelerate the Digital and Automation transformation in our industry. As the empowered profit and loss owner of the Digital business within your CC, it is critical that you take bold decisions and actions to attain these objectives in a lean and efficient way, managing your cost efficiency. Ensuring internal collaboration and satisfaction from the divisional and local management teams as well as customers within your region is a defining measurement of success for this role **Responsibilities**: People Leadership & culture - High focus on SHEQ and achieving gender diversity targets. - Be a role model and a visible ambassador for our company values and business CoC. - Make sure that all employees have a valid job description, mission with tangible goals and KPI's. - Develop best in class and diversified team to secure our position as a leading global technology partner. - Acting as a forward operating arm of the DSD, empowered to execute front line decisions within their given mandates. - To reinforce the ONE EPIROC and organizational teams' collaboration culture - Prepare capable successor to your position, in consultation with the HR team. Customer Success -Delivery & Support - Drive project accountability - through clear project plans, deliverables, timelines, KPIs, roles & responsibilities mapping, and solid communication/measurement plans. - Develop, implement, and support data analytics initiatives to enhance Epiroc business. - Drive the unified divisional support model where the customer sees one Epiroc regardless of the complexity with multiple product companies. - Ensure an effective local support structure for both level 1 and level 2 support installations in a sustainable and profitable way. - Create a customer success manager structure for existing install base that creates healthy relationship, onboarding, implementation, and adoption, ensuring that customers achieve value. - Proactively search for opportunities to expand existing accounts during monthly customer check-ins. Deliver insights to customers proactively and provide feedback internally. - Identify opportunities to upsell and expand accounts preventing churn and driving renewals. - Ensure that customers develop competence through customer trainings. - Develop the Aftermarket organization and use of Product in line with Epiroc strategy. - You shall be involved in daily sales activities when required, but even more function as a coach to develop the sales and aftermarket organization. - Often end users need additional guidance for maximizing our solutions. Find optimum support models that may not be executed previously yet are most efficient for this custome **Knowledge/Education**: - Bachelor's degree in business, Engineering, or a related field. MBA or advanced degree preferred. - Excellent command of English - The ability to present is crucial - Negotiation and leadership skills - must possess the ability to take charge of projects, interactions with customers - Fluent in French is an asset **Skills/Abilities**: - Able to multi-task to manage multiple projects without sacrificing schedule or quality. - Highly motivated, "hands on", energized, enthusiastic with passion and commitment to doing things in the right way without risking loss of business. - Ability to work independently or as an integrated team member, as the situation requires. - Strong written and verbal communications; fluent in English, additional languages an asset. - Demonstrates self-awareness, develops oneself and seeks feedback. - Good relationship builder and trust enabler. - High ambition level, persistent, and able to pivot quickly given new data; has a bias to a