Patient Support Assistant

**Land Acknowledgement**:
Oak Valley Health honours the traditional territory of the closest Indigenous communities, the Chippewas (chi-puh-waas) of Georgina Island and the Mississaugas of Scugog Island. The Haudenosaunee (Ho-de-no-shau-nee) and Anishinaabe (Ah-nish-in-ah-beh) have lived, worked and existed on this land from time immemorial. This land is covered by Treaty 13 signed with the Mississaugas of the Credit, and the Williams Treaty signed with many Mississauga and Chippewa bands.

**COVID Statement**

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**Who you are**:

- You encompass Oak Valley Health’s core values and live the words of Respect, Trust, Commitment, Compassion and Courage
- You are a patient and/or client centered individual who performs at an exemplary standard
- You are a team player with excellent communication, critical thinking and prioritization skills

**What we are looking for**:
This is an exciting opportunity for an individual with a strong customer service focus to be a part of the interprofessional team. As an integral member of our team and working in partnership with the Registered Nurses and Registered Practical Nurses, you will support patient care in an environment where the focus is quality and patient/family centred care with a strong emphasis on customer satisfaction. As an effective team member you will utilize your strong communication skills and be actively involved in Quality Management initiatives.

Patient Care Support responsibilities will include:

- Assistance with close observation of patient needs; including monitoring patient comfort level
- Assistance with basic patient care as directed by the Nurse (i.e. bathing, nutrition, positioning and ambulation)
- Assist with patient moves and transfers
- Assistance with room set up
- Empty and change suction bottles as directed by the Nurse and provide and remove bed pans as delegated
- Assist with post mortem care
- Communication with patients/families to increase customer service

Non-Patient Care Support responsibilities will include:

- Stocking treatment areas and carts
- Maintaining linen supplies and cleanliness of the patient rooms (for admission and discharge), utility rooms, nursing station, tub and shower rooms and patient care equipment
- Assistance with responding to call bells
- Other duties as assigned

**What you bring to the role**:

- Completion of a recognized personal support worker certificate or health care aide program from a community college or equivalent education required
- Current BCLS certification
- Previous related experience, preferably in an acute care facility
- Previous experience with responsive behaviours
- Proficient computer skills
- Knowledge of universal precautions and medical terminology an asset
- Strong customer service, interpersonal and written and verbal communication skills
- Demonstrated ability to work well independently and as part of an interprofessional team
- Strong organizational skills and the ability to prioritize workload
- Demonstrated good attendance and performance records with the ability to maintain these same standards
- Demonstrated commitment to a healthy and safe workplace for self and others (staff, patients, families, etc.) by taking all reasonable precautions and working in compliance with hospital related policies, health and safety legislation and best practices and completing relevant mandatory education as required

**Work Schedule**:
**Compensation**:
Band CU01a: $22.30 - $24.69 per hour

**Physical Demands**:

- Frequent moderate and heavy exertion (e.g. pushing stretchers, wheelchairs, etc.)
- Lifting over 60 lbs.

**Who we are**:
Oak Valley Health is one of Ontario’s leading community healthcare organizations. Across our two sites (Markham and Uxbridge) and Reactivation Care Centre (RCC), we provide high quality, patient-centred care to more than 435,000 patients each year. We offer diagnostic and emergency services and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children’s services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT).

Our 526 physicians, 28 midwives, 2,400 staff and 1,000 volunteers serve patients and families with an honoured to care mindset and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost. Are you ready to join us?

**Oak Valley Health Diversity Statement**

Markham Stouffville Hospital takes pride in serving some of Canada’s most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender i