Customer Service Representative

1 week ago

North York, Canada Simplicity Car Care Full time

Job Overview:
**Responsibilities**:

- Greet and welcome clients as they arrive at our facility, providing a friendly and professional first impression.
- Record relevant vehicle information such as make, model, VIN (Vehicle Identification Number), mileage, and any visible damages.
- Utilize professional-grade photography equipment to capture clear and detailed images of vehicles from various angles.
- Maintain a tidy and organized reception area, ensuring it reflects the professionalism of the repair facility.
- Take payments for deductibles, customer pay work, etc.
- Keep the BMS up to date to ensure accuracy.
- Import or enter data into the accounting system.
- Assist with administrative tasks such as data entry, filing, and photocopying documents.
- Process incoming and outgoing mail, including sorting and distributing as needed.
- Manage inventory of office supplies and place orders when necessary.

**Experience**:

- High school diploma or equivalent; additional education or training in administration or customer service is a plus.
- Proven experience in a receptionist or administrative role, preferably in an automotive or customer service environment.
- Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
- Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.
- Proficiency in computer skills, including MS Office (Word, Excel, Outlook) and experience with office equipment (e.g., printers, scanners).
- Punctuality and reliability, with a commitment to providing exceptional customer service.
- Knowledge of automotive terminology and industry practices is an asset but not required.
- Ability to confidently move or park vehicles is an assent and highly valued.

Pay: $17.00-$25.00 per hour

Expected hours: 40 per week

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Expected start date: 2025-01-29

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