Bilingual Sales Support Coordinator

Who are we?

Who are we?

United Natural Foods Inc. (UNFI) is the leading distributor of all natural, organic, and specialty foods We transform the world of food for our associates, customers, suppliers, and the families we serve every day. Our mission is simple: to provide healthier food choices to people everywhere.

Better Food, Better Future

As part of our Sales Team, you'll help provide key insights, exceptional customer service, and ongoing account support in English and French

*This is a split role involving 50% administrative/reporting duties and 50% analytical duties*. Recent university/college graduates are welcome to apply.

Position: Bilingual Sales Support Coordinator

**Job Type**: Full Time

Schedule: Monday to Friday

Language Requirements: English and French

Working Conditions: Remote (while classified as remote, incumbent will be required to attend in-person meetings when assigned by Management)

Location: Toronto, Ontario or Montreal, Quebec

Expected Salary: $50,300 - $60,400 per year

Purpose:
The Bilingual Sales Support Coordinator provides administrative and analytical support for Customer Business Teams in Ontario and Quebec, which includes Key Account Managers and Director of Sales regarding category management functions, promotional execution, innovation detailing and customer deduction tracking. Communicates promotions to key customer contacts using format they require and maintains up to date information for each customer. Develops appropriate customer relations, promotional materials, and key data integrity in order to support the overall functions of the account team.

**Responsibilities**:

- Work with Key Account Managers as well as brokers, vendors, customers, and associates to establish annual promotions and execution strategies.
- Coordinates the administrative implementation and communication of new product listings, discontinued products and pack size changes, including filling out customer forms and/or online portal entry.
- Maintains authorized listing base materials including adding and deleting products or information as necessary.
- Trouble shoots pricing discrepancies as well as identifying and resolving technical requirements of the customer.
- Provide paperwork with all appropriate back up to UNFI Pricing Department and/or Accounting Department for account deductions.
- Prepares regular business review presentations which includes running a variety of reports for completion or as requested, including Category Ranking, POS sales, and comparative sales reports.
- Collaborates with Key Account Managers to follow up on exception reports generated with each order, including resolving issues around ordered products that are for ex. Discontinued, Not Authorized, Not on Bid, Invalid UPC, etc.
- Works to review price changes or updates as necessary including communicating to Pricing Team for execution.
- Coordinates and communicates holiday closures and updated schedules to corresponding customer team for proper planning.
- Develops and updates scorecard reporting as identified through strategic planning with Key Account Managers and Director of Sales.
- Prepares and works through customer-specific project work or ad hoc assignments and requests as required.
- Actively participates in team meetings and discussions.
- Performs other duties as required.

Qualifications:
Education/Certification:

- Post-Secondary education or equivalent related experience preferred.

Required Knowledge:

- Knowledge of products, marketing and sales practices & policies, as well as the ability to coordinate promotional activities and special events.
- Understanding of how to generate customer reports.
- Strong knowledge of Microsoft Excel and Powerpoint required to generate reports and sales presentations.

Skills & Abilities:

- Excellent verbal and written communication skills in both English and French.
- Strong interpersonal skills
- Ability to communicate and work well and effectively with others in a team environment.
- Excellent attention to detail and ability to evaluate data and make recommendations.
- Ability to research and verify sales information.
- Neat, well organized, and able to meet deadlines.

Why work at UNFI Canada?
- Base salary offered (as listed above)
- Paid vacation and sick days
- Employee discount on natural and organic foods
- Flexible work schedule
- Friendly and helpful team
- And last, but not least, the opportunity to be part of UNFI's mission in providing natural and organic foods to people everywhere #BetterforAll #Delivertogether