Front Desk Lead
2 days ago
**Title**: Front Desk Lead
**Department**: Hitching Post Motel
**Status**:Part-Time Permanent - End Date November 15th 2025
**Pay Grid**:Front Line
**Pay Scale Range**:$18.00 to $23.00 Hourly Wage
**Reporting to**:Motel Manger
- ____________________
**Summary of Duties**:
**Key Deliverables and Expectations**:
**Administrative Duties**:
- Maintain accurate records of completed tasks and supply usage.
- Ensure proper inventory levels by notifying supervisors when supplies need
**Front office**
- Open the front office and make sure the computer, printer, POS is up and running.
- Open Roomsy, our reservation software, to see the booking calendar.
**Guest services**
- Greeting guest and assist with room check-in / check-out
- Contact late arrivals, process manual payment with their permission, leave the invoice in the room and set up their lock box.
- Answer texts to give codes to late arrival guests
**Reservation**
- Check daily reservations and print off reservation Cards as needed for the day.
- Adjust housekeeping scheduling as new reservations come through.
- Confirm if there are any late arrivals for that day and make a note for the evening shift.
**Housekeeping support**:
- Check all unoccupied rooms and make the daily housekeeping cleaning schedule
- Call on-call housekeeping, if necessary, based on reservation needs
- Assist with laundry
- Peridodicaly check in on housekeeping to see how they are doing and how you can support
**Other Duties**
- Perform other related duties as assigned by the supervisor or management.
**Experience and Attributes**:
- Previous guest services or reservations experience is an asset.
- Experience with scheduling.
- Strong attention to detail and commitment to maintaining high cleanliness standards.
- Ability to work independently and lead and motivate a team to accomplish daily goals.
- Excellent organizational and time management skills.
- Strong communication and interpersonal skills.
- Clear Criminal Record Check.
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