Assistant Motel Manager

**Title**: Assistant Motel Manager

**Department**:Hitching Post Motel

**Status**:Part-Time Permanent

**Pay Grid**:Professional

**Pay Scale**:$21.00 - $27.00 Per Hour

**Reporting to**:Motel Manager and Caretaker

**Schedule**:28 hours per week, available to work evenings and weekends

**Additional Benefits**: Cell Phone and Mileage Allowance
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**Summary of Duties**:
Under the direction of the Motel Manager and Caretaker, the Assistant Motel Manager is responsible for overseeing the day-to-day operations of The Hitching Post Motel, ensuring smooth functioning across departments, and delivering excellent guest experiences. This role requires the management of 10 Single Rooms and 2 Multi Roomed Cabins, to achieve the highest level of customer satisfaction; and plays an important role in maintaining and ensuring the upkeep of buildings, grounds, facilities, and assets.

**Key Deliverables and Expectations**:
**Operations Management**:

- Manage reservation bookings for rooms & cabins available including responsive communication to guests.
- Manage daily motel operations, including front desk, housekeeping, and maintenance.
- Ensure all computer systems, equipment, and machinery are functioning correctly.
- Coordinate repairs and schedule routine maintenance to keep facilities well-maintained.
- Cleaning the rooms & building and or supervising a team of Housekeepers.
- Perform landscape duties including lawn maintenance & snow removal and or managing others in these roles.
- Inspect the buildings, including heating, cooling, lighting, and alarm systems to make sure they are in good order
- Performing basic repairs and maintenance tasks as required
- Monitoring cleaning materials, tools, and furniture and reordering as required

**Guest Services**:

- Oversee guest check-ins and check-outs in a courteous and friendly manner to ensure efficient processes.
- Provide and accommodate guests’ needs during their stay in an attentive, courteous, and friendly manner.
- Address guest complaints and concerns promptly and professionally.

**Staff Supervision and Development**:

- Assign and review the work of accommodation services staff.
- Hire, train, and schedule employees to ensure adequate coverage and operational efficiency.
- Schedules and conducts one-on-one meetings, team meetings & safety meetings with employees.
- Complete annual and bi-annual performance reviews.
- Keep track of staff timesheets and payroll to submit to accounting.
- Ensure guests’ safety and security during their stay.

**Facility Inspection and Compliance**:

- Regularly inspect motel facilities to ensure they meet health, safety, and cleanliness standards.
- Enforce compliance with local regulations and company policies.

**Financial and Administrative Duties**:

- Ensure proper cash flow and money handling procedures.
- Collect and deliver deposits to the bank as needed.
- Monitors operations budget including income and expenditures, authorizes expenditures within approved spending limit, and administers budgets following policies and procedures.
- Maintain accurate records of guest stays, staff hours, and maintenance activities.
- Upload credit card transaction data to a central processor.
- Monitor inventory levels and ensure necessary supplies are ordered and stocked.

**Health and Safety Oversight**:

- Implement and monitor safety protocols to protect guests and staff.
- Conduct periodic safety inspections & drills to ensure readiness for emergencies.
- Perform other related duties as requested

**Experience and Attributes**:

- 2 years or more of experience in hotel management or supervision an asset
- Excellent customer service abilities, including phone etiquette.
- Knowledge of human resources practices for effective staff management.
- Experience working with (PMS) Property Management Booking Systems an asset.
- Knowledge of financial reporting, effective communications skills, and strong organizational skills.
- Outstanding written and verbal communication skills in the English language.
- Ability to work independently and as an integral member of various teams.
- Strong organizational skills, meticulous attention to detail, and time management skills.
- Ability to meet deadlines prioritizes assignments, manage multiple tasks simultaneously and maintain confidentiality.
- Strong proficiency in Microsoft Word, Outlook, and Excel
- Motivated self-starter with strong interpersonal skills.
- Highly professional in all aspects of business, presentation, and interaction with all stakeholders, clients, and Members.
- BC Driver’s License required and clean driver’s abstract
- Clear Criminal Record Check.
- Valid First Aid certification as an asset