Current jobs related to Customer Service Representative - Red Deer - EMCO Corporation

  • Customer Service Representative

    5 days ago

    Red Deer, Canada Red Arrow Full time

    **Customer Service Representative** Red Arrow is currently looking for a Customer Service Representative to join our team based out of our Red Deer Ticket Office. **This is a part-time position working Sunday - Monday and Thursday - Saturday from 4:30 pm - 8:30 pm.** Your positive attitude is what makes you special and you genuinely like working with...

  • Customer Service Representative

    4 days ago

    Red Deer, Canada The UPS Store 588 Full time

    Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a great opportunity for someone who enjoys working in a fast-paced environment and...

  • Customer Service Representative

    2 minutes ago

    Red Deer, Canada Motion Industries (MOT) Full time

    **SUMMARY**: Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. **JOB DUTIES**: - Responds to basic customer inquires regarding products, provides quotes, and handles order entry. - Influences Motion Industries' gross profit through negotiating the sale...

  • Driver, Delivery Service Representative

    2 weeks ago

    Red Deer, Canada Gordon Food Service Full time

    Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... Position Summary:_ Presents a positive image to Gordon Food Service (GFS) customers...

  • Customer Service Representative

    4 weeks ago

    Red Deer, Canada Adecco Canada Full time

    Adecco is currently hiring a full-time Customer Service Representative to join our client's team in Acheson, AB. In this role you will be responsible for providing exceptional customer service, handling inquiries, and ensuring smooth day-to-day office operations. If you are detail-oriented, customer-focused, and enjoy working in a dynamic environment, we'd...

  • Customer Service Representative 1

    2 weeks ago

    Red Deer, Canada The City of Red Deer Full time

    **The Opportunity**: The Customer Service Representative 1 provides quality customer service to ensure customer’s transactions are processed accurately and their inquiries are handled appropriately. The Customer Service Representative 1 will provide administrative support to deliver quality recreation and leisure services. This position monitors the...

  • Customer Service Representative 1

    7 days ago

    Red Deer, Canada The City of Red Deer Full time

    **The Opportunity**: The Customer Service Representative 1 provides quality customer service to ensure customer’s transactions are processed accurately and their inquiries are handled appropriately. The Customer Service Representative 1 will provide administrative support to deliver quality recreation and leisure services. This position monitors the...

  • Customer Service Representative

    56 minutes ago

    Red Deer, Alberta, Canada Trail Appliances ABSK Full time

    Who we are:At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry...

  • Customer Service Representative

    22 minutes ago

    Red Deer, Alberta, Canada Trail Appliances Ltd. Full time

    Who we are:At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry...

  • Customer Service Representative

    10 minutes ago

    Red Deer, Alberta, Canada Trail Appliances Ltd. Full time

    Who we are:At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry...

Customer Service Representative

1 hour ago

Red Deer, Canada EMCO Corporation Full time

Company Description

With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.

At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

**Job Description**:
**Additional duties will include**:

- Research product for customers and provide recommendations on our assortment of product
- Grow and retain established customer base and develop new business for the Profit Centre
- Follow up on backorders with vendors and provide customers accurate delivery dates
- Send and follow-up with request for quotes to vendors
- Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
- Support Counter Sales and Outside Sales activities as part of the team
- Resolve issues related to customer orders in accordance with our policies and procedures (SPIs)
- Perform other tasks as requested by the Profit Centre Manager

As a **Material Handler**, you will be responsible for picking, packing, and shipping customer orders as well as counting, verifying, receiving, and putting away incoming vendor material and customer returns. A high attention to detail will ensure exceptional levels of customer service and satisfaction.

**Additional duties will include**:

- Follow all Health and Safety rules and legislation while performing job functions
- Load and unload trucks, operate forklift and other material handling equipment
- Receiving duties include:

- Upon unloading vendor shipments or customer returns, obtain the packing slip and verify material received. Note any discrepancies or damaged material
- Print and verify the computer receiving documents and enter material received into the computer system
- Identify special order material and damaged material and store in proper location
- Note all shipping discrepancies on freight carrier’s Bill of Lading, initiate freight claims and forward paperwork to appropriate teammate
- Picking, packing, and shipping duties include:

- Pick material for customer orders, counting and comparing items to the shipping documentation
- Assemble material and pack appropriately for pick up or shipment to customer
- Complete documentation for any shipments being delivered via third party carrier or requiring Transportation of Dangerous Goods documentation
- Inform the Supervisor of any inventory discrepancies and damaged/defective material that would impact customer service levels
- Maintain warehouse cleanliness and safety by removing empty cartons, metal banding, pallets, and other debris
- Inform Warehouse Supervisor and/or Profit Centre Manager of any safety issues within the warehouse
- Assist teammates in servicing customers at the counter
- Perform other tasks as requested by the Profit Centre Manager

**Qualifications**:

- Grade 12 diploma or equivalent; College and/or University degree an asset
- A minimum of 2 years of experience with customer service or counter sales
- Outstanding customer service and verbal communication skills
- Excellent relationship building skills with customers, vendors, and teammates
- Ability to learn and operate the applicable software system used to process orders
- Experience working in a fast-paced environment
- Intermediate math skills with a strong attention to detail
- Ability to learn how to operate material handling equipment
- Possess a strong work ethic and a high standard of integrity
- Ability to work well independently and in a team setting

**Preferred Skills**:

- Previous experience with or knowledge of plumbing and building products sold at the Profit Centre
- Ability to use the Internet as a resource to problem solve and find alternative solutions for customers
- Forklift experience
- Experience using Infor, Teams, Word, Excel, and Outlook

Additional Information
**Why Join Our Team?**

EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industria