Supervisor, Claims

You enjoy
**guiding, coaching,** and
**assisting** your team members.

You are **organized** and like **supporting** your team by coordinating and facilitating day-to-day activities.

You love the idea of **helping team members** through their development.

If you are nodding yes, this **Supervisor, Claims** roles in our **Third-Party Administration** department at Cowan Insurance Group may be perfect for you

**What’s the ask?**

**Key Responsibilities**:

- Develop and maintain reporting/metrics to ensure the team is meeting targets and quality requirements
- Proactive, forward thinking approach to leadership
- Distribute work to the team daily, and adjust throughout the day as necessary
- Closely monitor Service Level Agreement and adjust workflow and team responsibilities as required
- Establish and enforce policies, procedures, and controls.
- Set priorities as well as manage multi-functional activities.
- Coordinate employee training and provide ongoing coaching, support, and feedback.
- Conduct quality review audits
- Liaise with the IT department to troubleshoot system issues and identify new automation opportunities.
- Participate in new client implementations with other departments and bring forward creative ideas and solutions.
- Participate in employee recruitment, interview, selection, and onboarding.
- Adapt and implement procedures to meet changing client needs.
- Resolve escalated client and member issues and communicate with key stakeholders.
- Manage conflict and problem resolution.
- Facilitate communication within the department.
- Lead various projects and process improvement initiatives.
- Collaborate closely with other leaders and departments on matters pertaining to TPA business; and
- Demonstrate strong leadership abilities, to include inspire, motivate, engage, and lead employees

**What does it take?**
- Post-secondary degree in a related field, such as business administration or the equivalent training acquired from a combination of relevant work experience and education.
- Minimum 2 years group insurance benefits/insurance experience, with knowledge of health and dental insurance policies and claims processes being an asset
- A strong background in supervisory experience, including assisting in performance evaluations, training, and motivating employees
- Strong initiative, planning, and problem-solving skills, including an ability to focus on both details and results
- Excellent analytical, interpretive, and organizational skills with strong attention to detail
- Superior interpersonal skills and customer service skills
- Excellent communications skills to clearly articulate messages to a variety of audiences across all levels
- Comfortable presenting to groups of all sizes
- Strong coaching and effective leadership skills
- The ability to handle issues professionally and stand up well under pressure
- Proven problem solving and root cause identification skills; solution oriented
- Strong organizational skills, the ability to prioritize and multi-task, and the ability to manage time effectively to meet numerous, conflicting, and changing deadlines
- Sound judgement and critical thinking skills
- The ability to lead, act as a role model and motivate a team
- The ability to use tact, discretion, and maintain information in the strictest of confidence
- The ability to deal maturely with issues and stand up well under pressure
- Resilient and tenacious with a propensity to persevere
- Proficiency in MS Office products with advanced knowledge of Excel, Word, and PowerPoint
- Bilingual, written, and oral (English and French), is considered an asset
- Please note the incumbent must be flexible to work overtime from time to time when required

**Who we are**

Canadian-owned and operated, Cowan Insurance Group is a leading independent insurance brokerage and consulting operation, providing real value to our clients. With close to 500 employees operating out of 8 locations across Canada, we’re proud to have been named one of Canada’s Best Managed Companies since 2012.

We partner with leading national and international insurance companies to:

- deliver insurance and risk management solutions to businesses, organizations and individuals
- advise on and create retirement, group benefits, disability management and international benefits programs for employee groups.

We also offer wealth and asset management as well as financial and succession planning services to individuals, and specialize in property, casualty and credit insurance.

**What sets us apart?**

**Be in good company**

Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.

**Challenge your thinking**

You're valued for your passion, drive and creativity. The pace is fast but the work is meaningful, interesting, and complex, just the way you like it.

**Grow together**

We believe in your potential. If you’re looking