Library Settlement Partnership Worker

Report to:
The Library Settlement Worker will be an employee of the Settlement Agency. Day-to-Day supervision/consultation will be provided by the Director of the Newcomer Settlement Services in the form of formal supervision meetings as well as informal support as requested by the worker.

**Duties**:
Provide newcomers, refugees and immigrants to Canada with support to improve their opportunities to become independent by enabling access to library and community information, services and resources.
Qualifications and Skills:

- Prefer post secondary education in Social Services
- Extensive experience in actively supporting newcomers and referring newcomers, refugees and immigrants to needed services
- Excellent interpersonal skills as well as verbal and written communication skills
- Ability to communicate in other language is an asset
- Knowledge and experience using a computer and associated programs (Microsoft Suite)

Work Timelines
The Settlement Worker’s position is a full-time position (37.5 hrs./week) situated at Bostwick Branch Library of the London Public Library. The position requires weekday, evening and weekend hours

Wages: $25.75/hr.

Individual Service to Clients:

- Meet with clients to assess their settlement needs and set individual priorities
- Assist clients to orient to library services
- Facilitate referrals to the most appropriate community service
- Follow up with clients when appropriate

Group Services to Clients:

- Participate in facilitation of library visits
- In co-ordination with library contact staff, plans and coordinate settlement-related activities and programs for groups, including celebrations for LSP week
- Facilitates greater involvement in library specific services and programs
- Involves resource people from other community services in these programs
- Facilitate group Citizenship Information Sessions to Permanent Residents who submitted Citizenship Applications.

Settlement Service and Outreach Plan within London Public Library:

- Collect client feedback as requested by the LSP Steering Committee
- Maintain up-to-date profile of the community including settlement-related issues
- Share profile information with library staff
- Negotiates a protocol for library staff to identify newcomer clients and refer them to the LSP Worker
- Identifies key messages regarding library usage and refer clients to library staff (eg. library card, computer classes, English language learning materials, employment resources, services to children, etc.)

Administrative:

- Distributes generic promotional materials for LSP and settlement services
- Develop and maintain promotional displays and materials
- Enter statistical information in iCARE/OCMS database
- Attend Professional Development opportunities
- Provide narrative and statistical reports as needed
- Attend staff meetings as required by the Settlement Agency and Library

Job Expectations:

- Ensures client confidentiality
- A name badge will be provided by the Settlement Agencies.
- Provides client-centered services in a supportive and culturally sensitive manner
- Work flexible hours including evenings and weekends
- Operate in accordance with policies, procedures, guidelines and protocols of the Settlement Agency, London Public Library, and Immigration, Refugees and Citizenship Canada
- Constructive participation as a member of Settlement agency staff team by furthering collective team goals
- Promotes the principles and values of the South London Neighbourhood Resource Centre
- Provide a current criminal background check
- Work under pressure and meet deadlines
- Other duties as assigned
- Satisfactory Canadian criminal background checks are a MUST and if you do not have it, it would be paid by the Agency
- Applicants must be able to provide proof to show that they are fully vaccinated upon the Agency's request
- We work together to “empower and enrich the neighbourhood in an inclusive environment._

**Salary**: $25.75 per hour

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Weekend availability

Work Location: In person