Operations Worker

**Position Type: Union**Auxiliary
**Department**:Operations
**Direct Supervisor**:Assistant Manager, Operations
**Anticipated Start Date**: September 2025

**Positions Available**: Multiple

Are you a dependable and safety-focused professional looking for flexible, hands-on work in a dynamic facility environment? We are currently seeking Auxiliary Operations Workers to support the day-to-day ice-making and operation of our facility. In this on-call role, you will assist with a variety of tasks including ice maintenance, mechanical systems support, custodial duties, and event conversions. You will work both independently and as part of a team to ensure the facility is safe, clean, and operating efficiently for staff, users, and the community. This is a great opportunity for someone with technical skills and a strong customer service mindset looking to contribute in a flexible, as-needed capacity.

**Job Summary**
- Responsible as assigned for maintaining and operating the facility and related equipment/assets in a safe and efficient manner
- Monitors and operates refrigeration, mechanical and ice making equipment/systems
- Performs repairs and maintenance as assigned and within (when applicable) the permissions of individual certification(s)
- Responds to on-demand service calls and proactively engages in core work assignments related to facility, equipment and/or asset maintenance
- Liaises with internal, external and partner stakeholders proactively and as assigned
- Responsible to ensure that all work performed is done in a safe, responsible and respectful manner, ensuring outstanding customer service and guest experience as core deliverables

**Examples of Work**
- Operates the facility as assigned, and in a safe and efficient manner
- Monitors, and as required operates equipment and direct digital controls (DDC) systems related to refrigeration, mechanical/HVAC, lighting and other building controls/systems as assigned
- Performs minor and/or routine maintenance and repair throughout the facility, including equipment and assets
- Responds to facility, equipment and/or asset issues, prioritizing work in order to maintain a safe environment for staff and users
- Safely operates, maintains and services ice resurfacers and ice making equipment
- Inspects, maintains and services sport and field-of-play equipment as required
- Maintains and delivers first-class ice conditions specific to the needs of each program and/or sport
- Monitors, and as required operates the refrigeration ice plant in a safe and efficient manner
- Keeps accurate records, including, but not limited to daily logs, equipment usage reports, maintenance records and incident reporting
- Drives vehicles as required and/or assigned, including (but not limited to) ice resurfacers, maintenance & utility vehicles, forklifts, scissor lifts and boom lifts
- Performs facility and equipment conversions as required
- Assists event and frontline services as required
- Performs custodial/cleaning duties as required and/or assigned
- Communicates with and assists contractors and external service providers as required

**Qualifications**
- Completion of Grade 12
- Certification issued by Technical Safety British Columbia (TSBC) - minimum Ice Facility Operator (IFO)- Refrigeration Operator (RO) or 4th Class Power Engineer certifications are an asset
- BC Class 5 Driver’s License
- Safe and skilled ice resurfacer operator
- Safe and skilled knowledge and ability in all aspects of ice making
- Operating knowledge and ability to use all types of building maintenance equipment
- Ability to safely perform ongoing physical aspects of the job
- Proficient with computers and capable to operate DDC systems related to refrigeration, HVAC/mechanical and lighting
- Excellent oral & written language skills, with ability to perform and maintain accurate reports, logs and other critical communications as required
- Ability to communicate and deliver outstanding customer service/experience to all stakeholders
- Ability to perform and thrive independently and as part of a team
- Must be able to complete and maintain a successful criminal record check
- All qualifications listed must be maintained in good standing during the life of employment

**Assets**
- Fork Lift Operator Certificate
- Boom/Aerial Lift Operator Certificate
- Fall Protection Certificate
- Arena Ice Maker Certificate
- Skilled Trade(s) Ticket
- Building Service Worker Certificate
- WHIMIS Training & Certificate
- Valid Standard First Aid and AED Certification
- Experience working with high performance athletes and local sporting organizations

**Hours of work**:Length and number of shifts vary based on operational needs. Hours of operations are 5:30am-2:00am daily.

**Compensation**:Hourly rate is dependent on certificate held as per the collective agreement.
- IFO - $33.36
- RO - $35.63
- 4th Class - $39.32

Additional 12% in-lieu of benefits that increases to 16% after 1000 hours of work.

**Perks**:Our