Administrative Assistant

2 weeks ago

Burnaby, Canada True North Disability Services Full time

Location: Surrey, BC

Job Title: Administrative Assistant

**Job Type**: Full-Time

Industry: Financial Services

At True North, we are looking for individuals who are reliable, will show up for work every day, will conduct themselves in a professional manner, will handle 40 plus calls per day and will always deliver exceptional customer service to both our clients and fellow team members. This role offers the applicant the flexibility to work remotely or from our office.

TNDS is a tax consulting firm specializing in the Disability Tax Credit (DTC) and recovering unused credits and benefits for our clients. If growth and development is important to you, then we want to work together with you to develop a plan so that you can achieve your goals at TNDS.

The Data Analyst is responsible for accurately and efficiently reviewing data online and then making decisions and taking action based on their findings. Their job is one of precision but also requires the individual to think on their feet and use judgement to decide the best course of action in a given scenario.

The Data Analyst’s effectiveness will be measured by their ability to meet or exceed KPI’s and objectives set out at the beginning of each fiscal year.

The core responsibilities will include:

- Extracting data from PDF documents and inputting it into one of our many analysis tools
- Accurately updating the company CRM to align with many online status changes
- Analyze data and make decisions based on your findings
- Make phone calls to inquire about the status of client claims and to update clients accordingly
- Interact and work with TNDS team members to troubleshoot errors and discrepancies that are encountered
- Deliver exceptional customer service during all interactions with clients and team members
- Maintain customer records in a timely and accurate manner by updating account information in our system
- Provide support and coverage for other team members during busy periods or during vacation and absences
- Additional duties as assigned

We've worked hard to maintain the best customer experience and have received fantastic reviews (check them out yourself on Google, Facebook or the Better Business Bureau), and we're looking to continue with this level of customer service.

What's it like to work at True North Disability Services? Copy and paste this link to find out what our team members think

At True North, the health and wellness of our team is of the utmost importance. During these challenging times, we are striving to be a part of the solution and not the problem in fighting the COVID-19 Pandemic. In light of this, we have adapted to offer remote on boarding, training and working environments for our staff.

**Benefits**:
Extended health care

Dental care

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

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