Service Representative

7 days ago

Lachine, Canada Silencieux Federal Mufflers Full time

Federal Mufflers is seeking a full-time Service Rep. Our service rep communicates directly with the customers and works to meet their maintenance and repair expectations. This position acts as a liaison between the mechanic and the customer. Strong communication French and English is a must. Minimum of 2 years Customer service skills are essential. Must also have the ability to properly popularize and explain technical aspects to customers.

**Duties**:

- Understand the customer's needs and provide a complete solution;
- Respond quickly to customer inquiries, either by phone or in person;
- Handle sensitive situations in a professional manner;
- Perform and analyze repair orders with customers;
- Estimate the cost and duration of maintenance and repair interventions. Ensure that the final invoice is in accordance with the estimate and that the vehicle is delivered on time;
- Schedule maintenance and repair work;
- Use work order management software.

Desired profile:

- Valid driver's license.
- Knowledge of market trends in the automotive service industry;
- Knowledge and understanding of automotive mechanical components;
- Ability to work effectively with automotive parts ordering and work order management software;
What we offer:

- On site gym
- Free Coffee and Fruits
- Employee discounts
- A collaborative and positive team environment.

**Job Type**: Full Time, (Monday to Friday 8am to 5pm)

**Salary**: Starting from $22.50 per hour (Open to discussion based of experience)

**Salary**: From $22.50 per hour

**Benefits**:

- On-site gym
- Store discount

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Work Location: In person

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