Customer Service Coordinator, Membership

**Requisition Number**:2025-57

**Posted**:September 5, 2025

**Position Type**:Permanent, full-time

**Location**:Port Elgin, ON

**Hours**:35 hrs/week, Monday to Friday

**Salary**:$65,876 to $74,859 per year (depending on experience and qualifications)

**Number of Vacancies**:1

**Saugeen Shores: Both city and town, wrapped in a village.**
Choosing to work and live in Saugeen Shores gives you an unparalleled choice of easy-going lifestyles, economic opportunities and nature at every turn. You can truly create your own village in this growing, diverse community of neighbourhoods and amenities. You can replace long commutes with easy lakeshore rides. You can choose to be as active or relaxed as you want to be. You can make all these great choices without sacrificing family life, schools, and even access to the wide world. Nestled on the shores of Lake Huron with forests and farms all around, Saugeen Shores is the promise of both cities and towns, wrapped in a village.

**The Team**:
We take our team-first culture so seriously; we wrote a Team Saugeen Charter to celebrate and protect it. Our shared role is to keep Saugeen Shores safe, well-serviced, growing and vibrant in ways that respect the public and reflect our members. We develop careers from the inside first. We engage each other personally and professionally. We welcome change. we embrace new ideas. We do more than live with work processes; we seek to continuously improve them. And we have each other's backs - because that is what great teams do.

**What we offer you**:

- 10 paid personal days in addition to a generous number of vacation days per year.
- Comprehensive extended health and dental benefits, including an Employee and Family Assistance Plan.
- Enrollment in the OMERS pension plan.
- A passion for investing in our workforce through continuous learning and development.

**About the Role**:
**Key Responsibilities**:
- As a member of the Town’s Customer Service Team, provide courteous and professional front-line customer service to the public, following standard operating procedures and efficiently referring inquiries to the appropriate departmental contacts for more specialized support.-
- Act as the main point of contact and administration for all subsidy (financial assistance) inquires for internal recreation subsidy programs.- Respond to customer concerns and complaints directing to appropriate coordinator / supervisor as applicable.- Gather, analyze, and utilize patron feedback to enhance service quality. Maintain and update content on the Town’s internal (Intranet) and external (Public) websites and ensure a consistent brand image through Town communications.- Assist with the coordination, scheduling, and on-boarding of part-time customer service staff as needed.- Maintain files and update policies, procedures and health and safety documentation as requested.- Input AWC Memberships into recreation software and maintain recreation database.- Manage wait lists, payment plans, program transfers, refunds, cancelations, patrons’ requests and needs.
- Maintain records including daily logs, participation numbers. Compile statistics and reports relating to AWC membership, participation and customer service.
- Assist in developing marketing plans and implementing the marketing plans for AWC membership in collaboration with Supervisors, Coordinators, and Corporate Communications Team.
- Arrange meetings, meeting spaces, catering, and order office and meeting supplies or equipment
- Maintain an inventory of equipment and supplies as required.
- Perform equipment tests and complete daily logs, as required
- Act as a health and safety knowledge expert within the customer service team.
- Perform light housekeeping duties, as required (i.e. organizing supply cupboards, clean-up, spills, etc.).

**Competencies and skills you bring to the role**:
**Adaptability**: You can adapt efficiently and effectively in response to new processes and changing circumstances.**Communication**:You have proven ability to communicate successfully and confidently both verbally and in writing.
- **Conflict Management**:You identify steps to resolve conflicts sensibly, fairly and efficiently. You exhibit strong conflict resolution, negotiation and mediation skills.
- **Customer Service**:You have strong customer service skills to deal courteously and effectively with tenants, contractors, public and staff.
- **Interpersonal Skills**: You exhibit strong interpersonal skills that allow one to work diplomatically with residents, internal staff, organizations, and committees.
- **Organization**:You can manage time effectively, prioritize tasks, set goals, and develop systems for achieving those goals.
- **Problem Solving and Decision Making**: You are passionate about solving problems, uncovering root causes, and proactively finding solutions to achieve Town goals.
- **Teamwork**: You work effectively and collaboratively with others to achieve common goals.

**Education and