Customer Service Representative

6 days ago

Acton, Canada Quick HR Full time

JOB PURPOSE:
Responsible for handling customers’ calls, complaints and orders.

ESSENTIAL FUNCTIONS (other duties may be assigned):
Ø Confers with customers by telephone or in person at the plant to provide information about their order, takes orders and /or obtains details of complaints.

Ø Keeps records of customer interactions and transactions, records details of inquiries, complaints, and comments, as well as actions taken.

Ø Checks to ensure that appropriate changes were made to resolve customers' problems.

Ø Contacts customers to respond to inquiries or to notify them of order status.

Ø Refers unresolved customer grievances to management for further investigation.

Ø Determines charges for services requested, collects payments or arranges billing.

Ø Answers customers' questions about pricing, turn around time and available services.

Ø Prepares estimates that address the customers’ needs. Addresses credit or contract terms, warranties, ship dates and anticipated delays.

Ø Monitors market conditions and competitors' prices and services.

Ø Obtains customers' names, addresses, billing information, product numbers, and specifications of items to be processed and enters this information on order forms and shipping documents.

Ø Verifies customer and order information for correctness, checking it against previously obtained information as necessary.

Ø Assists shipping department and prepares/ships orders to designated locations.

Ø Reviews orders for completion and informs customers accordingly.

Ø Attempts to sell additional services to prospective or current customers by telephone.

**SUPERVISORY RESPONSIBILITIES (list below, if applicable)**:
Ø Not applicable.

**QUALIFICATIONS**:
**Equipment Used**: Operates basic office equipment (ex. telephone, fax machine, copier and calculator) and an office software suite.

**Certificates, licenses, and registrations**: None.

**Knowledge/Skills**: Knowledge of principles and processes for providing customer service. Knowledge of administrative and clerical procedures and systems such as an office software suite, managing files and records.

**Education/Experience**: High school diploma or General Education Diploma (GED) is required along with 2 years of related experience.

**Language Skills**: Oral comprehension and expression. Ability to read and write. Ability to clearly communicate with the general public, customers and all levels of personnel.

**Mathematical Skills**: Basic mathematical skills, ability to calculate figures and amounts such as interest and percentages.

**Reasoning Ability**: Inductive and deductive reasoning, ability to draw conclusions, selective attention. Able to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

**Attendance Requirement**: Regular attendance required during office hours. Occasional overtime.

**Travel Requirement**: Not applicable.

**Physical Demands**: Majority of the time is spent sitting, some standing, walking, stooping, reaching and bending. Must be capable of lift up to 25 lbs. Must be able to see at close range and perform repetitive arm/hand motions.

**Work Environment**: Primarily air conditioned office.

**Salary**: $24.00-$27.00 per hour

Schedule:

- 8 hour shift

  • Customer Service Representative/dispatcher

    3 days ago

    Acton, Canada Wheel King Transhaul Inc Full time

    **Job Title: Customer Service Representative/Dispatcher** **Location: Acton,, ON** **Job Type: Full-Time** **About Us**: Wheelking Transhaul Inc is a leading provider of Transportation and Logistics. We are committed to delivering exceptional customer service and operational excellence. We are currently seeking a dedicated and detail-oriented Customer...

  • Customer Service Representative

    5 days ago

    Acton, Canada Acton Home Hardware Full time

    **Summary**: The Customer Service Representative works in a fast-paced environment that involves constant interaction with customers, delivering friendly and courteous service while explaining product benefits and fulfilling customer needs. Work in cooperation with their supervisors and other sales associates in various department. Specific store departments...

  • Customer Service Representative(Transportation

    5 days ago

    Acton, Canada Wheel King Transhaul Inc Full time

    **Job description** **Position Summary**: A Customer Service Representative is responsible for accepting and coordinating all and any customer/broker requirements as needed. A Customer Service Representative is responsible for completing order entry and tracing tasks in a timely and efficient manner. A customer service representative is responsible for...

  • Customer Service Representative(Transportation and

    1 week ago

    Acton, Canada Wheel King Transhaul Inc Full time

    **Job description** **Position Summary**: A Customer Service Representative is responsible for accepting and coordinating all and any customer/broker requirements as needed. A Customer Service Representative is responsible for completing order entry and tracing tasks in a timely and efficient manner. A customer service representative is responsible for...

  • Customer Service Representative

    2 weeks ago

    Acton, Canada BMO Financial Group Full time

    Address: 21 Mill Street East Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired...

  • In Field Marketing Representative

    1 week ago

    Acton, Canada AGM Renovations Full time

    Are you a personable and energetic individual with excellent communication skills and a passion for marketing? DO YOU HAVE A DYNAMIC PERSONALITY AND LOOKING FOR UNCAPPED EARNING POTENTIAL? AGM Renovations is looking for you! As one of the fastest-growing renovation companies in North America, we are seeking In-Field Marketing Representatives to join our team...

  • Food and Beverage Assistant

    1 week ago

    Acton, Canada Pita Pit - Food Restaurant Full time

    Pita Pit - Food service Restaurant - Daily Food preparation and Serve Customers - Cleaning, cutting, arranging meats and vegetables - Keep all food prep areas clean and sanitized - Keep customer area and tables clear and clean of food and debris - Must be able to work in fast paced environment - Previous food serving experience an asset - Speak, read and...

  • Parts and Service Representative

    2 weeks ago

    Acton Vale, QC, Canada Le Groupe JLD-Laguë Full time

    Are you looking for a career and challenges that are EXTRAORDINARY? You've found the right place! Groupe JLD-Laguë is one of the largest John Deere dealerships in Eastern Canada, with 19 locations across Quebec and Ontario. Recognized as a leader in sales and service, we pride ourselves on excellence. Building warm, friendly, and genuine relationships with...

  • Inside Sales Representative

    5 days ago

    Acton, Canada Superior Glove Works Ltd. Full time

    **Inside Sales Distributor Associate** **Who we are**: Superior Glove is a family-owned company with over 100 years in designing and manufacturing innovative hand protection for every major hazard. We innovate to fit the protection workers need into comfortable PPE they’ll want to wear. Headquartered in Acton, Canada, Superior Glove has grown from humble...

  • Customer Experience Specialist

    1 week ago

    Acton, Canada Dufferin Aggregates - A CRH Company Full time

    Job ID: 480094 Work Type: Full Time - Contract **It is a great time to join the CRH Canada team! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results.** **We are building a world - class team. Make your mark!** **You will be a successful addition to our team if you look at...