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IT Service Desk Technician

3 weeks ago

Winnipeg, Canada Red River College Polytechnic Full time

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**IT Service Desk Technician (Term Full-Time)**
Information Technology Solutions

**POSITION TYPE**: Full-Time, Term Position Available (anticipated November 18, 2024 up to November 18, 2025)

**SALARY**: $46,862 - $65,993 per annum

**POSITION LOCATION**: Notre Dame Campus (Winnipeg, MB)



**DUTIES**

**REQUIRED QUALIFICATIONS**
- Diploma in Information Technology; An equivalent combination of education and experience
- Experience in an IT customer service support environment creating and maintaining service requests/incident records in a Helpdesk solution, creating and updating end user support materials in an IT support knowledge database
- Experience providing support for current Windows operating systems in an active directory domain environment, mobile devices, office peripherals and other IT related equipment
- Proficiency in the use of Microsoft Office Suite (Word, Excel, Outlook) with the ability to quickly learn new software platforms as needed
- Excellent troubleshooting, testing and research skills
- Ability to work effectively and independently, with limited supervision, and as part of a team
- Ability to multi-task and adapt to changing priorities and customer needs
- Excellent interpersonal and customers service skills with the ability to provide services at all levels of the College
- Excellent verbal and written communication skills
- Experience building a respectful workplace culture that promotes diversity, learning and continuous improvement

**ASSET QUALIFICATIONS**
- Industry certifications such as MCSE, CCNA, MCITP, and/or A+ certification
- ITIL Certificate in IT Service Management
- Experience with general retail POS systems
- Experience supporting Mac computers
- Experience with Microsoft Windows server technologies (Server 2012/2016/2019) operating systems, Exchange, DNS and Active Directory
- Experience using Windows Configuration management or imaging solutions such as Microsoft System Center Configuration Manager

**CONDITIONS OF EMPLOYMENT**
- Applicants must be legally entitled to work in Canada
- This position may be required to work evenings and/or weekends
- This position may be required to work overtime
- This position may be required to travel
- Incumbent must provide a current and satisfactory Criminal Records Check
- May be required to work at various RRC Polytech campuses
- Incumbent must hold a valid class 5 driver's license

RRC Polytech campuses are located on the lands of Anishinaabe, Ininiwak, Anishininew, Dakota, and Dené, and the National Homeland of the Red River Métis. We recognize and honour Treaty 3 Territory Shoal Lake 40 First Nation, the source of Winnipeg’s clean drinking water. In addition, we acknowledge Treaty Territories which provide us with access to electricity we use in both our personal and professional lives.