Manager, Residence Admissions

**Regular/Temporary**
- Regular

**Job Title**
- Manager, Residence Admissions & Leasing

**Job ID**
- 70398

**Location**
- Central Campus

**Open Date**
- 07/08/2025

**Job Type**
- Continuing

**Close Date**
- 08/04/2025

**Employee Group**
- TMG

**Favorite Job**

**Department**
- Housing Residences Central Adm

**Salary Grade/Band**
- Band K

**Salary Range**
- $78910.00 - $118366.00 (annual)

**Hours per Week**
- 35

**Posting Details**

**Schedule**

Monday - Friday from 8:30am - 4:30pm

(35 hours per week)

**Education Level**

University degree

**Career Level**

3 years management experience at a senior or progressive level in a university residence environment or similar related role in student affairs

**Salary Range**

$77,996.00 - $116,993.00

Housing and Conference Services (HCS) directly supports the University’s goal of advancing human and societal wellbeing and McMaster’s overriding vision of ‘_educating for capability_.’ We provide a distinctive living and learning experience for 3600 students focused on key educational priorities including community development, personal growth and wellness, academic excellence, and inclusion.

HCS concurrently drives a positive McMaster experience for guests, alumni, staff, faculty, and student by providing accommodation and event coordination, which meet the highest standards of service excellence. HCS is a proud and significant ancillary contributor to the financial health of the University and the core academic and research mission of McMaster.

HCS is currently in a time of significant expansion as capacity is expanding by 66% over the next several years. Moving from 3600 to 6000 bed spaces across 15 buildings. This expansion will diversify the housing operation dramatically, from a traditional focus on the housing needs of first year undergraduate students, to the introduction of upper year, graduate, and family housing, in addition to a constantly diversifying internal and external client base.

The annual budget for HCS is currently (pre-expansion) approximately $31 million and we employ 100+ full-time and 250 part-time staff. HCS reports directly to both the divisions of Student Affairs and Administration. HCS reports directly to both the divisions of Student Affairs, as well as Operations & Finance.

**Position Summary**:
Reporting to the Associate Director - Administration, Housing and Conference Services, the Manager, Residence Admissions & Leasing plays a key leadership role in shaping an exceptional residence experience for McMaster students. This position is responsible for developing and implementing strategies that maximize bed occupancy, minimize financial risk, and ensure an inclusive, student-centred approach to residence admissions and allocation.

**Key Responsibilities**:
**Strategic Planning & Occupancy Management**
- Develop and implement strategies to maximize residence occupancy, student satisfaction and minimize financial risk.
- Research and analyze student housing trends to inform competitive pricing and ensure alignment with university financial goals and student access needs.
- Researches and prepares statistical information and monitors trends regarding incoming student needs and expectations
- Responsible for leading analysis activities related to historical bed demand within a fluid student housing marketplace while maintaining alignment with the University’s Enrollment Management Plan.
- Responsible for leading all occupancy risk management strategies to ensure multi-million-dollar financial targets are met while maintaining the highest quality of student experience.

**Team Leadership & Supervision**
- Lead, support, and develop a team of three full-time occupancy and leasing staff.
- Provide direction and oversight for a comprehensive, customer service-oriented residence admissions program.
- Manages the recruitment, hiring, supervision, leadership and performance management and evaluations of the occupancy and leasing Staff
- Ensures optimum performance of Admissions unit staff by establishing performance standards, providing training, meeting regularly to review progress, soliciting feedback from staff/ other units, establishing a repository of training documents and inquiry response FAQs to ensure stakeholder responses are consistent and align with policies and procedures

**Policy Development & Governance**
- Develop and maintain residence policies related to admission, re-admission, withdrawals, and refunds.
- Prepare policy recommendations for Senate approval, ensuring alignment with university priorities.
- Regularly review and update programs, policies, and procedures to meet evolving student needs.
- Supports negotiations and agreements with private housing developers related to admissions and occupancy management details.
- Ensures operational compliance to our responsibilities set out in the Residential Tenancy Act.

**Admissions & Contract Administration**
- Oversee the end-to-end administration of reside